Account Deletion

Delete your GENZA account

You can request deletion of your GENZA account and associated personal data:

1. Open the GENZA app.
2. Go to your account settings.
3. Select "Delete account" and confirm your request.

If you cannot access the app, email support@genza.io from the email address associated with your account. Use "GENZA Account Deletion Request" as the subject and include the email address or user ID associated with your account.

After verification, GENZA will delete or irreversibly de-identify personal data that is no longer required, including account information, profile data, photos, preferences and account-linked activity.

Certain limited records may be retained where required for legal compliance, payment and accounting obligations, fraud prevention, safety investigations, dispute resolution or enforcement of our Terms. Data may also remain temporarily in encrypted backups until those backups are overwritten according to our retention schedule.

Deleting your GENZA account does not automatically cancel subscriptions managed through Google Play. You must cancel an active subscription separately in your Google Play account.

Deleting specific data without deleting your account

You can remove certain information, including profile photos, profile fields and other user content, directly through the GENZA app. You may also request deletion of specific personal data without deleting your account by contacting support@genza.io and specifying the data you want deleted. Certain information may be retained where required for security, fraud prevention, legal compliance or dispute resolution.