Intimate Image Removal Policy

Last updated: 02.11.2026

Genza Inc. (“GENZA”, “we”) does not allow intimate images or videos of an identifiable person to be shared on GENZA without that person’s consent. This includes AI-generated or altered images (“deepfakes”). This Policy explains how to ask us to remove such content.

1. Who can make a request

The person shown in the image or video, or someone authorized to act on that person’s behalf. You do not need a GENZA account.

2. How to make a request

• In the app: use the “Report” function on the profile or in the chat and choose “Intimate image shared without consent”.
• By email: write to support@genza.io with the subject line “Intimate Image Removal Request”.

3. What to include

• your physical or electronic signature (typing your full name is sufficient);
• a description of the image or video and information that allows us to find it (for example, the profile name, a link or a screenshot of the chat);
• a brief statement that you have a good-faith belief that the image or video was shared without your consent; and
• contact details at which we can reach you.

4. What we do

We remove the content as soon as possible and in any event within 48 hours after receiving a valid request, and we make reasonable efforts to find and remove known identical copies. We may restrict or close the account that shared the content. We will tell you when the content has been removed.

5. Persons under 18

If the image or video shows a person under 18, we treat it as child sexual abuse material: we remove it, report it to the National Center for Missing & Exploited Children (NCMEC) and may contact law enforcement. See our Child Safety Standards.

6. Misuse

Do not submit false requests. We may disregard requests that are clearly unfounded.

7. Other help

If you are in immediate danger, contact local emergency services. Support for victims of non-consensual intimate imagery is available from the Cyber Civil Rights Initiative (cybercivilrights.org).

8. Contact

Email: support@genza.io. Postal address: Genza Inc., Attn: Legal, 1201 N. Orange Street, Suite 7587, Wilmington, DE 19801-1186, United States.