New York Dating Service Consumer Bill of Rights

For New York Residents

Last updated: 02.11.2026

This notice is provided by Genza Inc. to purchasers of paid GENZA services who are New York members, as required by New York General Business Law § 394-c.

Dating Service Consumer Bill of Rights

1. No social referral service contract shall require the payment by you, the purchaser, of an amount greater than one thousand dollars. In addition, no such contract may extend over a period of time greater than two years.

2. No social referral service contract shall require you, the purchaser, to purchase a good or service which is directly or indirectly related to the social referral service. These extra services are known as ancillary services and, while these ancillary services may be offered to you, the law prohibits the seller from requiring that you purchase this service as a condition of your social referral service contract.

3. If your social referral service contract costs more than twenty-five dollars, the seller must furnish a minimum number of referrals per month to you, unless your social referral service provides the user with a search functionality or is presented with possible matches. If this minimum amount is not furnished to you for two successive months, or in the case of an online dating service with search functionality or algorithm or location based matching, any social referral, you have the option of cancelling the contract and receiving a full refund of all the money you paid, less a cancellation fee which cannot exceed either fifteen percent of the cash price or a pro rata amount for the number of referrals furnished to you.

4. Unless your social referral service contract is for online dating services that are generally available to users on a regional, national or global basis, your social referral service contract must specify the distance which you, the purchaser, are willing to travel to meet any social referral. No social referrals shall be furnished where you and the referral live at a distance greater than the distance specified in the contract.

5. The provider must have an established policy to address the situation of your moving outside the area it services. This policy must be explained in your contract.

6. If any provision of the social referral service contract is violated, you have the right to bring a court action against the provider which has violated the contract.

How these rights apply on GENZA

Cancellation fee. GENZA does not charge a cancellation fee.
Three-day right to cancel. You may cancel your subscription contract without any cancellation fee within three (3) business days after the date of the contract; payments are returned within ten (10) business days after we receive your notice. See Section 17.9.2 of the Terms of Use.
Placing your membership on hold. You may place your membership on hold for up to one year by notifying us in writing.
Moving outside the service area. Our policy is set out in Section 17.9.4 of the Terms of Use.
Your personal information. We do not sell or transfer information of a personal or private nature acquired from you without your prior written consent. See Section 17.9.2.7 of the Terms of Use.

Contact

Genza Inc., Attn: Cancellations, 1201 N. Orange Street, Suite 7587, Wilmington, DE 19801-1186, United States. Email: support@genza.io.