PLAY. EVOLVE. CONNECT
terms and conditions
1. General Provisions
This GENZA User Agreement (hereinafter the “Agreement”) is a legally binding contract between you (the “User”) and GENZA Inc, Delaware, USA (“GENZA” or “we”), and it sets forth the terms and conditions for using the GENZA website, mobile application, and Telegram Mini App (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Agreement. If you do not agree with any provision of this Agreement, you are not authorized to use the Service. Use of any part of the Service on any platform constitutes your full and unconditional acceptance of these terms.
The Service is intended for users of a legally permissible age. You must be at least 18 years old to use the Service. By agreeing to this Agreement, you confirm that you have the legal capacity and required minimum age to enter into this contract and to use the Service lawfully.
This Agreement applies to the Service and to all users of the Service without exception. In addition to this Agreement, you agree to abide by the applicable rules and policies of the platforms through which the Service is accessed. In particular, when using the GENZA mini-app on Telegram, you must also adhere to Telegram’s Terms of Service and Privacy Policy (Terms of Service for Mini Apps). Please note that while Telegram provides the infrastructure for the mini-app, it is not a party to this Agreement and assumes no responsibility for the services provided by GENZA (Terms of Service for Mini Apps). This Agreement does not govern your relationship with third-party platforms (such as Telegram or app stores); those relationships are subject to the separate terms of service of the respective platforms.
GENZA reserves the right to modify this Agreement unilaterally. The date of the latest revision is indicated at the top of the document or on the relevant page of the Service. If you continue to use the Service after changes to the Agreement have been made, such use constitutes your acceptance of the updated terms. In the event of material changes, we may notify users via email, in-app message, or other available means; however, it is the User’s responsibility to review the current version of the Agreement for any updates.
All issues regarding personal data protection and privacy in connection with using the Service are governed by the GENZA Privacy Policy, which is an integral part of these terms. By using the Service, you consent to the terms of personal data processing described in our Privacy Policy and confirm that you have read it. GENZA adheres to applicable data protection and privacy laws, including the GDPR, ePrivacy Directive, CCPA and others, as outlined in Section 11 below.
2. Subject of the Agreement: Use of the Telegram Mini App
Under this Agreement, GENZA grants the User the right to use the GENZA Service in accordance with the rules set forth herein, and the User agrees to follow these rules and all applicable laws. The subject of this Agreement is the terms and rules under which the User may utilize the functionality of the GENZA website, mobile application, and the Mini App within the Telegram messenger. GENZA is an online platform that enables Users to create and customize 3D avatars, exchange messages and images, purchase digital goods (including NFTs), and interact with content provided by the project and other users. The specific features available may vary by platform (web, mobile app, or Mini App), but these terms apply uniformly to all forms of accessing and using the Service.
The Service is provided on an “as is” and “as available” basis – GENZA strives to maintain continuous and correct operation of the Service, but cannot guarantee that the Service will be available at all times, in all regions, or error-free. You are responsible for procuring the equipment, software, and Internet access necessary to use the Service. We are not liable for any inability to use the Service due to circumstances beyond GENZA’s control (for example, technical failures of your internet provider, restrictions imposed by Telegram or app stores, issues with a blockchain network, etc.). You agree to use the Service only in lawful ways and to refrain from any actions that could interfere with the normal operation of the Service or violate the rights of third parties.
All features of the Service are provided for your personal, non-commercial use. Any other use (for example, for commercial gain, mass distribution of information, or other unauthorized purposes) is prohibited without GENZA’s prior written consent. You agree not to circumvent technical limitations, not to deliberately exploit any vulnerabilities, and not to use the Service in a manner not intended as normal operation. We reserve the right to set additional rules for the use of certain features (for example, usage time limits, beta feature testing, community interaction guidelines, etc.) by publishing such rules within the Service; you agree to comply with any such additional rules as well.
GENZA reserves the right to deny access to the Service or specific features to any User at any time if the User violates the terms of this Agreement or applicable laws. GENZA is also entitled to take necessary measures to prevent unauthorized use of the Service, including restricting access to the Service from certain accounts, devices, IP addresses, or geographic regions if warranted by security concerns, legal compliance, or prevention of abuse.
3. Account Creation, Telegram Login, Security
In order to access the full functionality of the Service, you may need to create a user account. Account registration can occur via various methods, including logging in with your Telegram account. When using the Telegram Mini App, a User account is automatically created for you based on your Telegram profile data after you grant the necessary authorization permissions. You consent to GENZA receiving and processing your Telegram profile information (such as your username, Telegram ID, avatar, etc.) for the purpose of creating your account and enabling your login. If you register outside of Telegram, you agree to provide accurate and up-to-date information about yourself in the required fields (for example, a valid email address) and to keep that information current as needed.
Upon creating an account, the User gains access to their profile and Service settings. Login (authentication) can be performed using the credentials set during registration (e.g., a password) or via integrated Telegram authentication (when using the Mini App). You are responsible for maintaining the security and confidentiality of your account credentials and access means. You must not share your account or login credentials with any third party. If login is via Telegram, the security of your Service account is largely dependent on the security of your Telegram account; you should take measures to protect your Telegram account (including using a strong password and two-factor authentication, if available).
You are fully responsible for all activities that occur under your account on the Service. If you discover any unauthorized access to your account or suspect that your login credentials have been compromised, you must immediately notify the Administration (for example, by contacting GENZA support). GENZA is not liable for any losses or inconveniences resulting from unauthorized use of your account, except to the extent such unauthorized use is directly caused by GENZA’s actions. We reserve the right to require you to verify your identity or account ownership in the event of disputes or suspected security breaches. By failing to adhere to security requirements (for example, using a weak password or sharing login codes with others), you assume the risks associated with potential account compromise.
To protect user accounts and the Service, the Administration may implement additional security measures such as multi-factor authentication, limits on login attempts, automatic logout after periods of inactivity, etc. You agree to the application of such measures. GENZA may also temporarily suspend or restrict access to your account if there is suspicion of unauthorized access or a security breach, pending further investigation.
4. User Rights and Obligations
Users have the right to utilize the features of the Service in accordance with this Agreement and the intended purpose of the Service. In particular, users are entitled to create and customize personal avatars, publish permitted content, communicate with other users via messages, purchase available digital goods, and enjoy other GENZA services that are offered at the time of use. Users have the right to receive information and technical support from the Administration regarding the operation of the Service, in the manner provided by this Agreement. A User also has the right to stop using the Service and delete their account as described in Section 8 if they wish to discontinue their participation.
The User agrees to abide by the following rules of conduct and requirements while using the Service:
You also agree to promptly inform the Administration of any security breaches, discovered errors in the Service, or instances of other users posting content that violates this Agreement. If you fail to fulfill your obligations or follow the rules listed above, the Administration has the right to apply the measures outlined in this Agreement (including removal of content, suspension or termination of access to the Service as described in Sections 5 and 8). You understand that failure to comply with these rules may result in the restriction of your rights to use the Service, up to and including a complete termination of access, without any compensation for losses.
5. User Content Posting and Moderation (Messages, 3D Avatars, Images)
The GENZA Service allows Users to create, upload, and share content, including text messages, graphic materials, user-submitted images and customized 3D avatars, as well as other material a User may add to the Service (collectively, “User Content”). User Content posted by you remains your property or under your control (or that of a third party if you are using third-party content with permission). However, by posting or uploading such content to the Service, you grant GENZA a non-exclusive, worldwide, perpetual (or for the duration of copyright), royalty-free license to use, reproduce, store, adapt, modify (for purposes of display or format requirements), publicly perform, and distribute that content as needed to operate and provide the features of the Service. This means GENZA is allowed to display your User Content and perform technical actions on it (e.g., create copies, transcode or reformat, backup data) and to transmit it to other users of the Service as necessary for the platform’s functioning. This license will terminate once you fully remove the content in question from the Service, except to the extent that the content has been shared with other users (and not removed by them) or GENZA is legally required or justified in retaining copies under the law or this Agreement.
When publishing any User Content, you must ensure that you have all necessary rights and authority to distribute it. You represent and warrant that any content you post: (a) does not infringe the rights of any third party, including intellectual property rights, rights to one’s likeness, or rights of privacy; (b) does not include extremist or pornographic material, graphic violence, threats, harassment, hate speech or discriminatory language, or any other content prohibited by law; (c) does not contain solicitations to engage in unlawful activities, spam, fraudulent schemes, or other information that may mislead or cause harm; and (d) complies with all applicable regulatory requirements (for example, content rating or labeling requirements, if applicable). User Content that fails to meet these criteria is considered prohibited content and may be removed by the Administration without prior notice to the User.
GENZA maintains a content moderation policy using a combination of automated and manual methods. The Administration reserves the right—but does not assume an obligation—to review, monitor, filter, or remove any User Content at its discretion. If any content violates this Agreement or legal requirements, or if complaints are received from other users or rights holders, such content may be edited, blocked, or removed entirely. GENZA also has the right to restrict or remove a User’s access to certain features (for example, temporarily disallowing the posting of messages or uploading of images) if multiple complaints are received or violations are detected. You understand and agree that the Administration may remove or alter User Content without retaining a backup, and it also reserves the right to report unlawful materials to authorized enforcement authorities.
GENZA is not responsible for User Content posted by users. Any opinions, advice, statements, offers, or other content made by users are solely those of the respective authors and do not reflect GENZA’s views. We do not guarantee the accuracy, completeness, or quality of any User Content. Your interaction with other users’ content is at your own risk. Nonetheless, GENZA will take reasonable steps to remove or block obviously illegal or rule-violating content as it is discovered or upon receiving appropriate notifications. Users can report unacceptable content using the tools provided in the Service (for example, a “Report” button) or by contacting our support team.
By posting content on the Service, you understand that it may be accessible to other users and third parties (depending on the privacy settings provided by the Service). GENZA urges you to exercise caution when posting any personal information about yourself or others. You acknowledge that you will hold GENZA harmless from any third-party claims related to content you have posted, including claims alleging copyright infringement or damage to someone’s reputation. If any claims or lawsuits are brought against GENZA in connection with your User Content, you agree to settle those claims at your own expense and indemnify GENZA for any losses incurred as a result (including reasonable legal fees).
GENZA reserves the right to establish additional rules and guidelines regarding the posting of certain types of content (for example, requirements for image file formats, size limitations, bans on specific discussion topics, etc.). Such rules may be communicated to users through separate sections of the Service or via notifications. If you violate any specific content posting rules, it will be treated as a violation of this Agreement.
6. Payment Terms (Telegram Stars, In-App Purchases, NFTs) and Refunds
Some features or digital goods of the GENZA Service may be offered for a fee. Payment may be required to purchase virtual assets, premium features, unique avatars, NFTs, or other digital products offered within the Service. The methods and mechanism of payment depend on the platform you are using to access the Service:
All prices (fees) for paid services or goods are indicated in the Service interface at the time of purchase. GENZA reserves the right to revise and modify the prices of offered products and services at any time. In the event of price changes, the new prices apply to new purchases (services and goods you have already purchased will not be retroactively affected). Prices may be listed exclusive of any taxes or fees required in certain jurisdictions. If your region’s law imposes taxes (for example, VAT) on digital content purchases, the final charge may be increased by the applicable tax amount – you will be informed of the total price before payment. Please also note that app stores or payment systems may impose additional fees or use their own currency conversion rates; such fees and exchange differences are outside of GENZA’s control (Terms of Service for Telegram Stars) and are the User’s responsibility.
When you purchase digital goods in the Service, the transaction is considered completed and access to the purchased content or feature is granted to you as soon as the payment is successfully processed by the respective system. For example, when you exchange Telegram Stars for a product in the GENZA mini-app, access to that product is provided immediately upon receiving confirmation of the transaction from Telegram. The same applies to in-app purchases – the unlocked content becomes available right after the payment is confirmed. You agree that the performance of the contract (delivery of digital content) begins immediately upon payment confirmation, and thus you give your express consent to receive the digital content without waiting for any legally provided withdrawal period (right of cancellation). As a result, the right to withdraw from a purchase after digital content access has been granted does not apply, except where explicitly required by law. In other words, once you have been given access to the purchased digital good or service, a refund or cancellation is not possible, except in the situations described below.
The refund policy for the GENZA Service reflects the nature of the digital products provided. Funds spent by the User on purchasing digital goods and services are generally non-refundable. All sales are considered final. Refunds will only be made in exceptional cases as required by law or explicitly provided in this Agreement. Such cases may include: a failure or error on the part of the Service resulting in the paid content not being delivered properly (for example, you paid for an item but did not receive access to it due to a GENZA error); provision of a service with a substantial defect that was not corrected within a reasonable time; or other situations expressly mandated by consumer protection law for digital content. Each refund request is evaluated on a case-by-case basis by GENZA support. You may be required to provide transaction details and an explanation for the refund request. If our review determines that you indeed did not receive the content you paid for or you are entitled to a refund under applicable law, GENZA may grant the request, revoke access to the provided content, and initiate a return of the payment via the same method used for the purchase. The method and timing of any refund will depend on the policy of the relevant payment intermediary (for example, Apple, Google, or others) and applicable law.
Specific refund conditions in the context of Telegram Stars: according to Telegram’s policy, the purchase of Telegram Stars is final and not reversible, and any unused Stars balance is not refundable (Terms of Service for Telegram Stars). However, if you spent Stars on a payment inside the GENZA mini-app and did not receive the promised result (for example, a digital good was not delivered due to a glitch), you should first contact GENZA support to resolve the issue. At GENZA’s discretion, we may either manually provide the undelivered item or initiate a refund of the corresponding amount of Stars to your account (technically carried out through Telegram’s tools). Telegram bots provide a /paysupport command to interface with Telegram’s payment system; GENZA recommends using this if there is a dispute regarding an in-app purchase (Terms of Service for Telegram Stars). Should the developer (GENZA) refuse to honor a legitimate refund request for Stars, you have the right to escalate the issue via Telegram’s support by providing the transaction ID and details of the situation (Terms of Service for Telegram Stars). You understand that decisions about refunding money for the purchase of Stars (for example, through Apple/Google) are outside of GENZA’s control and are governed by Telegram’s terms and the respective third-party sellers of Stars.
If a digital product was purchased through app stores (Apple App Store, Google Play, etc.), you should be aware that refund requests are generally handled by those platforms under their own policies. In some cases, you may use the refund request function directly via the store (for example, by contacting Apple or Google support). GENZA does not directly issue refunds for transactions processed through third-party app stores and will abide by the decision of the respective platform. If an app store grants your refund request, your access to the corresponding content in the Service may be revoked and any digital goods you obtained may be deactivated.
When purchasing NFTs (non-fungible tokens) or other blockchain assets through the Service, special terms apply. All NFTs within the GENZA platform are issued and supported on the TON blockchain, in compliance with Telegram’s requirements (Blockchain Guidelines). NFT items purchased by you are unique blockchain tokens that certify your ownership of the corresponding digital assets (for example, unique avatars or collectibles). You acknowledge that owning an NFT token does not transfer any intellectual property rights of the underlying digital work to you. By default, purchasing an NFT grants you only the ownership of the token and an implied non-exclusive license to use the associated media content for personal, non-commercial purposes (for instance, displaying the avatar in your profile) (Key Legal Considerations in Commercial Rights Licenses for Content-Based NFTs | Global Fintech & Digital Assets Blog). Any commercial use of the NFT’s content (such as reproducing it, creating merchandise, using it in advertising, etc.) is not permitted without explicit permission from the rights holder. GENZA retains all exclusive rights to the content associated with NFTs, unless otherwise explicitly specified at the time of sale.
NFT transactions are carried out on a blockchain, and you must understand the associated risks. Blockchain transactions (for example, transferring an NFT to another wallet) are irreversible: once you initiate a transfer of an NFT and it is confirmed by the network, it cannot be undone. GENZA is not responsible for any loss of access to NFTs due to circumstances beyond the Service’s control (for instance, if you lose the private keys to your crypto wallet, enter the wrong wallet address for a transfer, or if there are failures in the blockchain network). It is recommended that you connect a compatible TON wallet via the TON Connect protocol to fully own and control your purchased NFTs. Only wallets on the TON blockchain are supported; the use of other blockchain assets or attempting to transfer GENZA NFTs to a non-supported blockchain wallet is not permitted (Blockchain Guidelines). GENZA also makes no guarantee of any particular value or liquidity of the NFTs you purchase: their market value may fluctuate and any investment in them is made at your own risk.
If you believe that a paid entitlement (to content, an NFT, or a service) was not provided or was provided improperly, you should report this to GENZA support as soon as possible after discovering the issue. The Administration will, within its technical capabilities, investigate the matter and attempt to either grant you access to the paid content or offer an alternative solution. A refund of money will be considered a last resort and will only be made if there are sufficient grounds to do so. These payment and refund terms do not infringe upon any statutory consumer rights that may be granted by mandatory law. GENZA will comply with all mandatory requirements of consumer protection laws, including any rights to refunds, repair or replacement that are applicable under such laws.
7. Limitation of Liability and Disclaimer of Warranties
GENZA provides the Service “as is” and “as available”, without any express or implied warranties. We expressly disclaim all warranties regarding the Service to the fullest extent permitted by applicable law. In particular, GENZA does not warrant that: (a) the Service will meet all of your requirements or expectations; (b) the operation of the Service will be uninterrupted, secure, or error-free; (c) any data obtained through the Service will be accurate, up-to-date, or reliable; or (d) the quality of any products, services, information, or materials obtained through the Service will meet your expectations. Any advice or information, whether oral or written, obtained by you from GENZA or through the Service shall not create any warranty not expressly stated in this Agreement.
To the maximum extent permitted by law, GENZA shall not be liable to you for any damages arising out of or related to your use of or inability to use the Service. In particular, GENZA will not be liable for any lost profits, lost revenue, lost opportunities, loss of data, business interruption, damage to goodwill, or any indirect, incidental, consequential, special or punitive damages (even if GENZA has been advised of the possibility of such damages). This limitation of liability applies regardless of the form of action, whether in contract, tort, strict liability, breach of warranty, or otherwise. GENZA is not responsible for any information or content provided by third parties (including other users), nor for any goods or services offered by third parties through the Service. You acknowledge that you use the Service and download any content through it at your own discretion and risk; you are solely responsible for any damage to your device or loss of data that results from downloading or using materials through the Service.
In jurisdictions that do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages, the above disclaimers and limitations of liability shall apply only to the fullest extent permitted by law. Nothing in this Agreement excludes or limits GENZA’s liability in circumstances where liability cannot be limited or excluded under applicable law. In particular, if the law of a given country provides for certain non-excludable warranties regarding the provision of digital services, or prohibits the exclusion of liability for death or personal injury caused by negligence, fraud, or misrepresentation, then GENZA acknowledges such provisions, and nothing in this Agreement affects your rights granted by those laws.
You agree that the maximum aggregate liability of GENZA for any claims or causes of action arising out of or related to your use of the Service or this Agreement is limited to the amount you actually paid to GENZA for the use of paid services of the Service in the six (6) months immediately preceding the event giving rise to such liability. If you have not made any paid transactions, GENZA shall have no monetary liability to you. This limitation does not apply to the extent it is expressly prohibited by applicable law (see above). You also agree that any claim or cause of action you may have arising from or relating to this Agreement must be filed within a limited time: any claim not filed within one year after the cause of action arose shall be forever barred (unless a longer period is required by mandatory law regarding statutes of limitation).
You acknowledge that GENZA is not responsible for the conduct or content of other users or third parties interacting with you through the Service. If you have a dispute with one or more other users or with a third party in connection with the use of the Service, you release GENZA (and its employees, officers, agents, and partners) from all claims, demands, and damages (actual and consequential, known and unknown) arising out of or in any way related to such disputes. GENZA encourages users to resolve conflicts among themselves through amicable negotiations or by seeking assistance from relevant authorities in accordance with the law.
8. Termination of Access: Ban, Account Deletion, Enforcement for Violations
This section outlines the conditions under which a User’s access to the Service may be terminated or restricted, whether at the initiative of the User or the Administration. Termination of access may be temporary (suspension) or permanent (account ban/deletion), depending on the reasons and circumstances.
Termination of access at the User’s initiative: You have the right to stop using the Service at any time. You may delete your user account (through a provided functionality, if available, or by sending a request to GENZA support from your registered email address or via another verified contact method). Deletion of your account will terminate this Agreement with respect to you, except for provisions that by their nature survive account deletion (for example, provisions regarding content rights, disclaimers of liability, and dispute resolution). The handling of your data after account deletion is governed by our Privacy Policy (for instance, personal data will be deleted or anonymized except as required to be retained by law). You understand that deleting your account may result in the irreversible loss of access to all content and digital goods associated with it (including any paid features, in-app items, accumulated achievements, etc., that remain unused), unless otherwise provided by GENZA’s policy. Prior to deleting your account, it is recommended that you utilize any remaining resources you have purchased or contact support to understand the consequences.
Termination of access at the Administration’s initiative (suspension or ban): GENZA has the right to suspend or ban a User’s account, restrict access to the Service (in whole or in part), or delete a User’s account unilaterally in the following cases:
In deciding on enforcement actions, the Administration follows internal policies and assesses the severity of the violation. Suspension (temporary disabling) of an account may be applied to investigate an incident or as a warning, whereas deletion of the account or a permanent ban is used for serious or repeated violations. The Administration, at its sole discretion, will decide whether to issue a prior warning to the User about a violation. In the case of a minor violation, a warning or temporary restriction (for example, a posting timeout) might be imposed without completely revoking access. For a serious violation, the account may be blocked immediately without prior notice.
Consequences of termination of access: During a suspension of access, the User will not be able to log in to the Service or will be barred from certain features; however, this Agreement remains in effect. In the event of account deletion or permanent ban, this Agreement terminates with respect to that User (except for provisions that survive by nature). You understand that upon termination of access, you lose access to all of your content in the Service, except where otherwise provided (for example, if certain content was saved on the blockchain as an NFT, you still own the NFT itself, though in-Service functionality related to it may be disabled). GENZA is not obligated to provide you with copies of your content or data after your account is banned or deleted, except as required by law. If an account is banned or deleted by the Administration, any unused paid services or virtual assets (apart from NFTs in an external wallet) may be forfeited without compensation, provided the ban was due to the User’s culpable violation of the Agreement.
You have the right to appeal a decision to suspend or delete your account by contacting GENZA support. In your appeal, you should provide your account information, a description of the situation, and any arguments supporting your case. The Administration will review the appeal and may, at its discretion, reinstate access, mitigate the sanctions, or uphold the ban as justified. The decision made by the Administration after reviewing an appeal is final. If your account is restored after a suspension, you must strictly comply with the terms of this Agreement thereafter; a repeat violation may result in permanent termination of access without the possibility of further appeal.
9. Rights to GENZA Content, Licenses, and Intellectual Property
All objects and materials presented in the GENZA Service (with the exception of User Content as defined in Section 5), including but not limited to: software code, design, graphical layout and interfaces, databases, textual and graphic materials, the GENZA brand name, logos, trade dress, as well as any data and content created or provided by the Administration (collectively, GENZA Content), are intellectual property owned by GENZA or by the rightful owners for whom GENZA acts under license or other lawful authority. This content is protected by copyright, trademark laws, patents (where applicable), and other relevant intellectual property laws and international treaties.
By accepting the terms of this Agreement, you acknowledge that no ownership rights to GENZA Content or related intellectual property rights are transferred to you through your use of the Service. GENZA grants you a limited, non-exclusive, non-transferable, revocable license to access and use GENZA Content solely within the functionality of the Service and for your personal, non-commercial purposes. This license is provided to enable you to use the Service as intended (for example, to view pages, create avatars using built-in tools, utilize provided templates and elements, etc.). You are not permitted to use GENZA Content outside the scope of the Service unless you have explicit permission from the rights holder. In particular, and without limitation, you must not: (a) copy, distribute, publicly display, or reproduce any elements of the Service (text, graphics, source code, design, etc.), except for temporary caching during normal use or as expressly allowed by this Agreement; (b) modify, translate, adapt, decompile, reverse engineer, or attempt to extract the source code of the Service’s software; (c) remove, obscure, or alter any copyright, trademark, or other proprietary notices present on the Service; (d) use any elements of GENZA Content to create derivative works or for any commercial purpose (for example, using images or names outside the Service to sell products, unless you have separate permission to do so).
All trademarks, logos, and brand names appearing on the Service are the property of their respective owners. The GENZA name and logo are trademarks (registered or in the process of registration) of the project; their use without permission is prohibited. You may not use the GENZA brand name, logo, domain name, or the names of features or sections of the Service for commercial or public purposes without prior written consent from the Administration. Any attempt to impersonate a representative of GENZA or to use branding elements in a manner that could mislead others about your affiliation with the Administration is also prohibited.
Rights to User Content created by users while using the Service (for example, avatars you create, images you upload) remain with the respective users or other rights holders, as noted in Section 5. However, if such content is created using tools, templates, or elements built into the Service that belong to GENZA, then GENZA’s rights continue to apply to those elements. For instance, if you design a 3D avatar using GENZA’s library of models, you hold the rights to the final avatar image that you have developed, but you do not acquire rights to the underlying 3D models, templates, or software solutions provided by GENZA. GENZA grants you a limited license to use those elements for creating your personal avatar, but does not transfer exclusive rights to them. You may not extract the underlying assets (models, textures, etc.) from the Service and use them outside the Service without permission.
If you provide GENZA with feedback, comments, ideas or suggestions for improvements to the Service (for example, via support channels or forums), you agree that such information is not confidential and may be used freely by the Administration at its discretion. GENZA is granted a non-exclusive, perpetual right to use and incorporate your suggestions or ideas without any compensation to you. Such use may include, for instance, modifying the Service based on your suggestion or implementing a new feature inspired by your input. GENZA appreciates community contributions but is not obligated to implement or review every idea submitted.
You agree to respect the intellectual property rights of GENZA and third parties. If it is discovered that you have infringed these rights (for example, unauthorized copying of Service materials, violating a software license, using someone else’s content without permission), the Administration may take measures as provided in this Agreement (such as account suspension) and may also hold you accountable to the extent permitted by law. If a third party believes their rights are being infringed via the Service (for instance, content that violates their copyright has been posted), they may send a notice to GENZA (for example, a DMCA takedown request or similar under applicable law), and the Administration will review such notice and take appropriate action, including removing the infringing material if the claim is substantiated.
10. Changes to Terms, Notifications, and Feedback
Changes to the Terms: GENZA reserves the right to modify or amend this Agreement from time to time. Reasons for changes may include, among others, the development of new Service features, changes in legislation, updates to company business processes or policies. The updated version of the Agreement will take effect from the time it is published in GENZA . The date of the latest update is indicated at the top of the document for users’ convenience. In the event of material changes to the terms, GENZA will make efforts to inform users of such changes – by posting a prominent notice within the app interface, by sending an email to the address associated with the user’s account, or via a Telegram message (for users of the mini-app). Nevertheless, it is the User’s responsibility to check the current version of the terms. Continued use of the Service after changes become effective constitutes acceptance of the new version of the Agreement. If you do not agree with the revised terms, you should stop using the Service and, if necessary, delete your account.
Notifications and Communication: You agree to receive electronic communications from GENZA related to your use of the Service and the performance of this Agreement. Notifications may be delivered through various methods, including: displaying informational messages on pages of the Service, pop-up windows or banners; sending messages to the email address linked to your account; sending messages via the Telegram messenger through an official GENZA bot or account; push notifications in the mobile app. Such notices may concern, for example, changes to terms, alterations in Service operations, technical updates, maintenance announcements, or warnings of violations. You will be deemed to have received a notice once GENZA has sent or published it, regardless of whether you have actually read it (provided it was sent to the contact information you supplied or posted within the Service interface). You are responsible for keeping your contact email (and, if applicable, your Telegram account contact) up to date and for regularly checking communications from the Service.
GENZA may also send you informational and marketing communications (for example, news about new features or special offers), but such communications will only be sent with your consent where required by applicable laws (such as EU regulations on electronic privacy). You can opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the message or by adjusting your account settings (if such an option is available). Please note, however, that GENZA reserves the right to send you important transactional or service announcements that are not promotional in nature (such as security alerts, changes to terms, or confirmation of actions) even if you have unsubscribed from marketing emails.
Feedback and Support: GENZA welcomes user questions, comments, and suggestions regarding the Service. The following channels are provided to contact the Administration: the support email compliance@genza.io. Additionally, a feedback form or ticket system may be available in the app interface. User inquiries will be reviewed within a reasonable time. When contacting support, you should ideally include information that helps identify your account (for example, the email address linked to your account or your Telegram ID) and a detailed description of your question or issue. GENZA endeavors to respond to inquiries as promptly as possible, but response times may vary depending on support volume and the complexity of the request.
GENZA values its users and strives to provide a high level of service. However, when providing feedback or submitting requests, you should refrain from using offensive language, insults, or knowingly false information. The Administration reserves the right to ignore or not respond to communications that do not contain a substantive question or request (for example, spam) or that violate norms of respectful communication. Constructive user feedback may be utilized to improve the Service, as noted in Section 9. In the event of disputes or misunderstandings during communication with support, both parties will aim to resolve the situation amicably, guided by this Agreement and good faith.
11. Compliance with Regional Laws (GDPR, ePrivacy, CCPA)
GENZA collects, processes, and stores Users’ personal data in compliance with applicable data protection and privacy laws. In particular, if the relationship with a User is subject to the European Union’s data protection laws, GENZA ensures compliance with the General Data Protection Regulation (GDPR). This means personal data is processed lawfully, for specified legitimate purposes, and with appropriate technical and organizational security measures in place. Users in the EU are afforded the rights provided by the GDPR, such as the right to access their data, to rectification, to erasure (the “right to be forgotten”), to restrict processing, to object to processing, and the right to data portability. Users may exercise these rights by sending a request to compliance@genza.io. In addition, if a User is located in the EU or EEA, they have the right to lodge a complaint with their local data protection supervisory authority regarding the processing of their data.
GENZA also adheres to the requirements of directives and laws governing electronic communications privacy and the use of cookies. In particular, for users from the European Union, the 2002/58/EC Privacy and Electronic Communications Directive (ePrivacy Directive) and corresponding national laws are observed. The GENZA website implements a mechanism to obtain user consent for the use of cookies and similar technologies where required (for example, for cookies that are not strictly necessary).
For users from the State of California (USA), GENZA complies with the California Consumer Privacy Act (CCPA) and related amendments (CPRA). If CCPA applies, California resident users have the right to know what categories of personal information GENZA collects about them, for what purposes, and with whom it is shared. They also have the right to request access to their personal information held by GENZA, to request deletion of their personal information (subject to certain conditions), and the right to opt-out of the “sale” of their personal information. GENZA states that it does not sell users’ personal information as defined under the CCPA (i.e., we do not exchange personal data for monetary value with third parties for their own use). Users may exercise their CCPA rights by contacting us at compliance@genza.io. Upon receiving such a request, GENZA will verify the identity of the requester and respond within the time frames established by CCPA (generally within 45 days). California users are also afforded the right not to receive discriminatory treatment for exercising their privacy rights – GENZA will not deny services or provide a different level of service solely because a user exercised their rights under CCPA.
GENZA takes into account the requirements of data protection laws in other regions and countries to the extent they apply to its operations. This includes, for example, adhering to the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada, provisions of Brazil’s Lei Geral de Proteção de Dados (LGPD) for users in Brazil, and other similar regulations. If the provisions of such laws grant the User additional rights or impose special obligations on service providers, GENZA takes the necessary steps to comply. For instance, users in certain regions may be given the opportunity to provide explicit consent for certain types of processing (soft opt-in/opt-out), and GENZA implements the appropriate mechanisms in the user interface to facilitate this.
In the event of a conflict between the terms of this Agreement and the mandatory provisions of regional consumer protection or data protection laws, such mandatory legal provisions will prevail. GENZA endeavors to interpret and apply this Agreement in a manner that conforms to the requirements of all applicable laws. If any provision of the Agreement is held to be invalid or unenforceable in a particular jurisdiction, this will not affect the validity of the remaining provisions, and the parties will substitute the invalid provision with a lawful one that most closely reflects the original intent.
12. Contact Information
If you have any questions about this Agreement, the operation of the GENZA Service, or about the processing of your data, please contact us. For general support and inquiries about using the Service, for questions related to privacy and personal data (for example, requests under GDPR or CCPA, or to withdraw consent for processing), please email compliance@genza.io. We strive to respond to all inquiries promptly and to provide the necessary assistance. Additional information may also be available on our website (for instance, in a FAQ or Help section).
The company’s mailing address or other official contact information might be listed on the Service’s website genza.io (for example, in the “Contact Us” section or in the Privacy Policy). We recommend using written communication (email) so that your request and our response are documented. If you are submitting a formal inquiry or complaint, please include as much detail as possible to assist with its review. GENZA values feedback from its users and is committed to transparent and lawful engagement with its community.
This User Agreement is provided in both Russian and English. Both language versions have equal legal force. In the event of any discrepancies between the Russian and English texts, an interpretation that takes both versions into account should be sought; however, preference may be given to the version in the language predominantly used to interact with the User. We thank you for carefully reviewing these terms, and we hope that your experience with the GENZA Service will be both useful and enjoyable for you.
This GENZA User Agreement (hereinafter the “Agreement”) is a legally binding contract between you (the “User”) and GENZA Inc, Delaware, USA (“GENZA” or “we”), and it sets forth the terms and conditions for using the GENZA website, mobile application, and Telegram Mini App (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Agreement. If you do not agree with any provision of this Agreement, you are not authorized to use the Service. Use of any part of the Service on any platform constitutes your full and unconditional acceptance of these terms.
The Service is intended for users of a legally permissible age. You must be at least 18 years old to use the Service. By agreeing to this Agreement, you confirm that you have the legal capacity and required minimum age to enter into this contract and to use the Service lawfully.
This Agreement applies to the Service and to all users of the Service without exception. In addition to this Agreement, you agree to abide by the applicable rules and policies of the platforms through which the Service is accessed. In particular, when using the GENZA mini-app on Telegram, you must also adhere to Telegram’s Terms of Service and Privacy Policy (Terms of Service for Mini Apps). Please note that while Telegram provides the infrastructure for the mini-app, it is not a party to this Agreement and assumes no responsibility for the services provided by GENZA (Terms of Service for Mini Apps). This Agreement does not govern your relationship with third-party platforms (such as Telegram or app stores); those relationships are subject to the separate terms of service of the respective platforms.
GENZA reserves the right to modify this Agreement unilaterally. The date of the latest revision is indicated at the top of the document or on the relevant page of the Service. If you continue to use the Service after changes to the Agreement have been made, such use constitutes your acceptance of the updated terms. In the event of material changes, we may notify users via email, in-app message, or other available means; however, it is the User’s responsibility to review the current version of the Agreement for any updates.
All issues regarding personal data protection and privacy in connection with using the Service are governed by the GENZA Privacy Policy, which is an integral part of these terms. By using the Service, you consent to the terms of personal data processing described in our Privacy Policy and confirm that you have read it. GENZA adheres to applicable data protection and privacy laws, including the GDPR, ePrivacy Directive, CCPA and others, as outlined in Section 11 below.
2. Subject of the Agreement: Use of the Telegram Mini App
Under this Agreement, GENZA grants the User the right to use the GENZA Service in accordance with the rules set forth herein, and the User agrees to follow these rules and all applicable laws. The subject of this Agreement is the terms and rules under which the User may utilize the functionality of the GENZA website, mobile application, and the Mini App within the Telegram messenger. GENZA is an online platform that enables Users to create and customize 3D avatars, exchange messages and images, purchase digital goods (including NFTs), and interact with content provided by the project and other users. The specific features available may vary by platform (web, mobile app, or Mini App), but these terms apply uniformly to all forms of accessing and using the Service.
The Service is provided on an “as is” and “as available” basis – GENZA strives to maintain continuous and correct operation of the Service, but cannot guarantee that the Service will be available at all times, in all regions, or error-free. You are responsible for procuring the equipment, software, and Internet access necessary to use the Service. We are not liable for any inability to use the Service due to circumstances beyond GENZA’s control (for example, technical failures of your internet provider, restrictions imposed by Telegram or app stores, issues with a blockchain network, etc.). You agree to use the Service only in lawful ways and to refrain from any actions that could interfere with the normal operation of the Service or violate the rights of third parties.
All features of the Service are provided for your personal, non-commercial use. Any other use (for example, for commercial gain, mass distribution of information, or other unauthorized purposes) is prohibited without GENZA’s prior written consent. You agree not to circumvent technical limitations, not to deliberately exploit any vulnerabilities, and not to use the Service in a manner not intended as normal operation. We reserve the right to set additional rules for the use of certain features (for example, usage time limits, beta feature testing, community interaction guidelines, etc.) by publishing such rules within the Service; you agree to comply with any such additional rules as well.
GENZA reserves the right to deny access to the Service or specific features to any User at any time if the User violates the terms of this Agreement or applicable laws. GENZA is also entitled to take necessary measures to prevent unauthorized use of the Service, including restricting access to the Service from certain accounts, devices, IP addresses, or geographic regions if warranted by security concerns, legal compliance, or prevention of abuse.
3. Account Creation, Telegram Login, Security
In order to access the full functionality of the Service, you may need to create a user account. Account registration can occur via various methods, including logging in with your Telegram account. When using the Telegram Mini App, a User account is automatically created for you based on your Telegram profile data after you grant the necessary authorization permissions. You consent to GENZA receiving and processing your Telegram profile information (such as your username, Telegram ID, avatar, etc.) for the purpose of creating your account and enabling your login. If you register outside of Telegram, you agree to provide accurate and up-to-date information about yourself in the required fields (for example, a valid email address) and to keep that information current as needed.
Upon creating an account, the User gains access to their profile and Service settings. Login (authentication) can be performed using the credentials set during registration (e.g., a password) or via integrated Telegram authentication (when using the Mini App). You are responsible for maintaining the security and confidentiality of your account credentials and access means. You must not share your account or login credentials with any third party. If login is via Telegram, the security of your Service account is largely dependent on the security of your Telegram account; you should take measures to protect your Telegram account (including using a strong password and two-factor authentication, if available).
You are fully responsible for all activities that occur under your account on the Service. If you discover any unauthorized access to your account or suspect that your login credentials have been compromised, you must immediately notify the Administration (for example, by contacting GENZA support). GENZA is not liable for any losses or inconveniences resulting from unauthorized use of your account, except to the extent such unauthorized use is directly caused by GENZA’s actions. We reserve the right to require you to verify your identity or account ownership in the event of disputes or suspected security breaches. By failing to adhere to security requirements (for example, using a weak password or sharing login codes with others), you assume the risks associated with potential account compromise.
To protect user accounts and the Service, the Administration may implement additional security measures such as multi-factor authentication, limits on login attempts, automatic logout after periods of inactivity, etc. You agree to the application of such measures. GENZA may also temporarily suspend or restrict access to your account if there is suspicion of unauthorized access or a security breach, pending further investigation.
4. User Rights and Obligations
Users have the right to utilize the features of the Service in accordance with this Agreement and the intended purpose of the Service. In particular, users are entitled to create and customize personal avatars, publish permitted content, communicate with other users via messages, purchase available digital goods, and enjoy other GENZA services that are offered at the time of use. Users have the right to receive information and technical support from the Administration regarding the operation of the Service, in the manner provided by this Agreement. A User also has the right to stop using the Service and delete their account as described in Section 8 if they wish to discontinue their participation.
The User agrees to abide by the following rules of conduct and requirements while using the Service:
- Legal and Ethical Use: You must use the Service in accordance with applicable laws and with respect for moral and ethical norms. It is prohibited to engage via the Service in any activities that violate the law (for example, fraud, illicit trade, distribution of prohibited materials) or that encourage illegal activity. You also agree to refrain from using the Service to post or transmit any content that is harassing, threatening, defamatory, or that promotes violence, extremism, discrimination based on any attribute, or any other illegal or immoral material.
- Accuracy of Information: When using the Service, you must provide truthful information about yourself. Impersonating any person or organization, or otherwise knowingly misleading other users about your identity, is prohibited. If the Service allows you to set a display name or avatar, you should not use names or images that would mislead others about your identity or status (for example, posing as GENZA staff or another trusted person when that is not the case).
- No Interference with the Service: You must not attempt to interfere with the software or technical infrastructure of the Service. Any actions that could cause malfunctions of the Service, impose an unreasonably large load on our systems (e.g. DDoS attacks, flooding), introduce viruses or malicious code, or otherwise negatively affect the Service are strictly forbidden. Attempts to gain unauthorized access to other users’ accounts, the Service’s source code, its non-public areas or databases are also prohibited.
- Restriction on Automation: You may not use any automated scripts, bots, scrapers, crawlers or other programs to collect information from or otherwise interact with the Service without the Administration’s permission. The only exception is for official GENZA-provided means (for example, an open API if available) and solely within their allowed usage. Any unauthorized automated activity may be considered an abuse and result in access being blocked.
- Respect for Others’ Rights: You must respect the rights and interests of other users and third parties. Do not post content that infringes anyone’s copyrights, trademarks, or other intellectual property rights (see Section 9 for more details), nor others’ personal rights (such as the right to privacy, honor, and dignity, etc.). You should not collect or attempt to collect personal data of other users without their explicit consent.
You also agree to promptly inform the Administration of any security breaches, discovered errors in the Service, or instances of other users posting content that violates this Agreement. If you fail to fulfill your obligations or follow the rules listed above, the Administration has the right to apply the measures outlined in this Agreement (including removal of content, suspension or termination of access to the Service as described in Sections 5 and 8). You understand that failure to comply with these rules may result in the restriction of your rights to use the Service, up to and including a complete termination of access, without any compensation for losses.
5. User Content Posting and Moderation (Messages, 3D Avatars, Images)
The GENZA Service allows Users to create, upload, and share content, including text messages, graphic materials, user-submitted images and customized 3D avatars, as well as other material a User may add to the Service (collectively, “User Content”). User Content posted by you remains your property or under your control (or that of a third party if you are using third-party content with permission). However, by posting or uploading such content to the Service, you grant GENZA a non-exclusive, worldwide, perpetual (or for the duration of copyright), royalty-free license to use, reproduce, store, adapt, modify (for purposes of display or format requirements), publicly perform, and distribute that content as needed to operate and provide the features of the Service. This means GENZA is allowed to display your User Content and perform technical actions on it (e.g., create copies, transcode or reformat, backup data) and to transmit it to other users of the Service as necessary for the platform’s functioning. This license will terminate once you fully remove the content in question from the Service, except to the extent that the content has been shared with other users (and not removed by them) or GENZA is legally required or justified in retaining copies under the law or this Agreement.
When publishing any User Content, you must ensure that you have all necessary rights and authority to distribute it. You represent and warrant that any content you post: (a) does not infringe the rights of any third party, including intellectual property rights, rights to one’s likeness, or rights of privacy; (b) does not include extremist or pornographic material, graphic violence, threats, harassment, hate speech or discriminatory language, or any other content prohibited by law; (c) does not contain solicitations to engage in unlawful activities, spam, fraudulent schemes, or other information that may mislead or cause harm; and (d) complies with all applicable regulatory requirements (for example, content rating or labeling requirements, if applicable). User Content that fails to meet these criteria is considered prohibited content and may be removed by the Administration without prior notice to the User.
GENZA maintains a content moderation policy using a combination of automated and manual methods. The Administration reserves the right—but does not assume an obligation—to review, monitor, filter, or remove any User Content at its discretion. If any content violates this Agreement or legal requirements, or if complaints are received from other users or rights holders, such content may be edited, blocked, or removed entirely. GENZA also has the right to restrict or remove a User’s access to certain features (for example, temporarily disallowing the posting of messages or uploading of images) if multiple complaints are received or violations are detected. You understand and agree that the Administration may remove or alter User Content without retaining a backup, and it also reserves the right to report unlawful materials to authorized enforcement authorities.
GENZA is not responsible for User Content posted by users. Any opinions, advice, statements, offers, or other content made by users are solely those of the respective authors and do not reflect GENZA’s views. We do not guarantee the accuracy, completeness, or quality of any User Content. Your interaction with other users’ content is at your own risk. Nonetheless, GENZA will take reasonable steps to remove or block obviously illegal or rule-violating content as it is discovered or upon receiving appropriate notifications. Users can report unacceptable content using the tools provided in the Service (for example, a “Report” button) or by contacting our support team.
By posting content on the Service, you understand that it may be accessible to other users and third parties (depending on the privacy settings provided by the Service). GENZA urges you to exercise caution when posting any personal information about yourself or others. You acknowledge that you will hold GENZA harmless from any third-party claims related to content you have posted, including claims alleging copyright infringement or damage to someone’s reputation. If any claims or lawsuits are brought against GENZA in connection with your User Content, you agree to settle those claims at your own expense and indemnify GENZA for any losses incurred as a result (including reasonable legal fees).
GENZA reserves the right to establish additional rules and guidelines regarding the posting of certain types of content (for example, requirements for image file formats, size limitations, bans on specific discussion topics, etc.). Such rules may be communicated to users through separate sections of the Service or via notifications. If you violate any specific content posting rules, it will be treated as a violation of this Agreement.
6. Payment Terms (Telegram Stars, In-App Purchases, NFTs) and Refunds
Some features or digital goods of the GENZA Service may be offered for a fee. Payment may be required to purchase virtual assets, premium features, unique avatars, NFTs, or other digital products offered within the Service. The methods and mechanism of payment depend on the platform you are using to access the Service:
- When using the GENZA Telegram Mini App, payments for digital goods and services are facilitated via Telegram’s in-app currency Telegram Stars (Stars). You can acquire Telegram Stars through in-app purchases in the Telegram app (for example, via the Apple App Store on iOS or Google Play on Android) or other methods provided by Telegram (Terms of Service for Telegram Stars) (Terms of Service for Telegram Stars). The exchange of Stars for GENZA goods occurs within the mini-app. GENZA does not collect payments directly from Users on Telegram; all transactions are processed by Telegram’s payment platform, and they are additionally subject to the Telegram Stars Terms of Service (Terms of Service for Mini Apps). You understand that when making a purchase via Telegram, your contractual payment relationship is with the respective Telegram payment processor (for example, with Apple or Google in the case of purchasing Stars through their app stores) (Terms of Service for Telegram Stars).
- When using the GENZA mobile application (if available), in-app purchases are processed through the relevant app store (Apple App Store, Google Play, etc.) in accordance with that store’s rules. For instance, on iOS devices payments are processed by Apple, and on Android by Google Play, and you must abide by the terms of service and payment rules of the respective platform. GENZA does not receive or store payment data transmitted through the app stores.
- When using the GENZA website (if payment functions are provided on the site), payments may be carried out via third-party payment services integrated into the Service (such as payment gateways, credit card processors, or cryptocurrency wallets). Specific payment methods available will be indicated on the website at checkout. You agree to follow the website’s instructions and the terms of the respective payment provider when completing a purchase.
All prices (fees) for paid services or goods are indicated in the Service interface at the time of purchase. GENZA reserves the right to revise and modify the prices of offered products and services at any time. In the event of price changes, the new prices apply to new purchases (services and goods you have already purchased will not be retroactively affected). Prices may be listed exclusive of any taxes or fees required in certain jurisdictions. If your region’s law imposes taxes (for example, VAT) on digital content purchases, the final charge may be increased by the applicable tax amount – you will be informed of the total price before payment. Please also note that app stores or payment systems may impose additional fees or use their own currency conversion rates; such fees and exchange differences are outside of GENZA’s control (Terms of Service for Telegram Stars) and are the User’s responsibility.
When you purchase digital goods in the Service, the transaction is considered completed and access to the purchased content or feature is granted to you as soon as the payment is successfully processed by the respective system. For example, when you exchange Telegram Stars for a product in the GENZA mini-app, access to that product is provided immediately upon receiving confirmation of the transaction from Telegram. The same applies to in-app purchases – the unlocked content becomes available right after the payment is confirmed. You agree that the performance of the contract (delivery of digital content) begins immediately upon payment confirmation, and thus you give your express consent to receive the digital content without waiting for any legally provided withdrawal period (right of cancellation). As a result, the right to withdraw from a purchase after digital content access has been granted does not apply, except where explicitly required by law. In other words, once you have been given access to the purchased digital good or service, a refund or cancellation is not possible, except in the situations described below.
The refund policy for the GENZA Service reflects the nature of the digital products provided. Funds spent by the User on purchasing digital goods and services are generally non-refundable. All sales are considered final. Refunds will only be made in exceptional cases as required by law or explicitly provided in this Agreement. Such cases may include: a failure or error on the part of the Service resulting in the paid content not being delivered properly (for example, you paid for an item but did not receive access to it due to a GENZA error); provision of a service with a substantial defect that was not corrected within a reasonable time; or other situations expressly mandated by consumer protection law for digital content. Each refund request is evaluated on a case-by-case basis by GENZA support. You may be required to provide transaction details and an explanation for the refund request. If our review determines that you indeed did not receive the content you paid for or you are entitled to a refund under applicable law, GENZA may grant the request, revoke access to the provided content, and initiate a return of the payment via the same method used for the purchase. The method and timing of any refund will depend on the policy of the relevant payment intermediary (for example, Apple, Google, or others) and applicable law.
Specific refund conditions in the context of Telegram Stars: according to Telegram’s policy, the purchase of Telegram Stars is final and not reversible, and any unused Stars balance is not refundable (Terms of Service for Telegram Stars). However, if you spent Stars on a payment inside the GENZA mini-app and did not receive the promised result (for example, a digital good was not delivered due to a glitch), you should first contact GENZA support to resolve the issue. At GENZA’s discretion, we may either manually provide the undelivered item or initiate a refund of the corresponding amount of Stars to your account (technically carried out through Telegram’s tools). Telegram bots provide a /paysupport command to interface with Telegram’s payment system; GENZA recommends using this if there is a dispute regarding an in-app purchase (Terms of Service for Telegram Stars). Should the developer (GENZA) refuse to honor a legitimate refund request for Stars, you have the right to escalate the issue via Telegram’s support by providing the transaction ID and details of the situation (Terms of Service for Telegram Stars). You understand that decisions about refunding money for the purchase of Stars (for example, through Apple/Google) are outside of GENZA’s control and are governed by Telegram’s terms and the respective third-party sellers of Stars.
If a digital product was purchased through app stores (Apple App Store, Google Play, etc.), you should be aware that refund requests are generally handled by those platforms under their own policies. In some cases, you may use the refund request function directly via the store (for example, by contacting Apple or Google support). GENZA does not directly issue refunds for transactions processed through third-party app stores and will abide by the decision of the respective platform. If an app store grants your refund request, your access to the corresponding content in the Service may be revoked and any digital goods you obtained may be deactivated.
When purchasing NFTs (non-fungible tokens) or other blockchain assets through the Service, special terms apply. All NFTs within the GENZA platform are issued and supported on the TON blockchain, in compliance with Telegram’s requirements (Blockchain Guidelines). NFT items purchased by you are unique blockchain tokens that certify your ownership of the corresponding digital assets (for example, unique avatars or collectibles). You acknowledge that owning an NFT token does not transfer any intellectual property rights of the underlying digital work to you. By default, purchasing an NFT grants you only the ownership of the token and an implied non-exclusive license to use the associated media content for personal, non-commercial purposes (for instance, displaying the avatar in your profile) (Key Legal Considerations in Commercial Rights Licenses for Content-Based NFTs | Global Fintech & Digital Assets Blog). Any commercial use of the NFT’s content (such as reproducing it, creating merchandise, using it in advertising, etc.) is not permitted without explicit permission from the rights holder. GENZA retains all exclusive rights to the content associated with NFTs, unless otherwise explicitly specified at the time of sale.
NFT transactions are carried out on a blockchain, and you must understand the associated risks. Blockchain transactions (for example, transferring an NFT to another wallet) are irreversible: once you initiate a transfer of an NFT and it is confirmed by the network, it cannot be undone. GENZA is not responsible for any loss of access to NFTs due to circumstances beyond the Service’s control (for instance, if you lose the private keys to your crypto wallet, enter the wrong wallet address for a transfer, or if there are failures in the blockchain network). It is recommended that you connect a compatible TON wallet via the TON Connect protocol to fully own and control your purchased NFTs. Only wallets on the TON blockchain are supported; the use of other blockchain assets or attempting to transfer GENZA NFTs to a non-supported blockchain wallet is not permitted (Blockchain Guidelines). GENZA also makes no guarantee of any particular value or liquidity of the NFTs you purchase: their market value may fluctuate and any investment in them is made at your own risk.
If you believe that a paid entitlement (to content, an NFT, or a service) was not provided or was provided improperly, you should report this to GENZA support as soon as possible after discovering the issue. The Administration will, within its technical capabilities, investigate the matter and attempt to either grant you access to the paid content or offer an alternative solution. A refund of money will be considered a last resort and will only be made if there are sufficient grounds to do so. These payment and refund terms do not infringe upon any statutory consumer rights that may be granted by mandatory law. GENZA will comply with all mandatory requirements of consumer protection laws, including any rights to refunds, repair or replacement that are applicable under such laws.
7. Limitation of Liability and Disclaimer of Warranties
GENZA provides the Service “as is” and “as available”, without any express or implied warranties. We expressly disclaim all warranties regarding the Service to the fullest extent permitted by applicable law. In particular, GENZA does not warrant that: (a) the Service will meet all of your requirements or expectations; (b) the operation of the Service will be uninterrupted, secure, or error-free; (c) any data obtained through the Service will be accurate, up-to-date, or reliable; or (d) the quality of any products, services, information, or materials obtained through the Service will meet your expectations. Any advice or information, whether oral or written, obtained by you from GENZA or through the Service shall not create any warranty not expressly stated in this Agreement.
To the maximum extent permitted by law, GENZA shall not be liable to you for any damages arising out of or related to your use of or inability to use the Service. In particular, GENZA will not be liable for any lost profits, lost revenue, lost opportunities, loss of data, business interruption, damage to goodwill, or any indirect, incidental, consequential, special or punitive damages (even if GENZA has been advised of the possibility of such damages). This limitation of liability applies regardless of the form of action, whether in contract, tort, strict liability, breach of warranty, or otherwise. GENZA is not responsible for any information or content provided by third parties (including other users), nor for any goods or services offered by third parties through the Service. You acknowledge that you use the Service and download any content through it at your own discretion and risk; you are solely responsible for any damage to your device or loss of data that results from downloading or using materials through the Service.
In jurisdictions that do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages, the above disclaimers and limitations of liability shall apply only to the fullest extent permitted by law. Nothing in this Agreement excludes or limits GENZA’s liability in circumstances where liability cannot be limited or excluded under applicable law. In particular, if the law of a given country provides for certain non-excludable warranties regarding the provision of digital services, or prohibits the exclusion of liability for death or personal injury caused by negligence, fraud, or misrepresentation, then GENZA acknowledges such provisions, and nothing in this Agreement affects your rights granted by those laws.
You agree that the maximum aggregate liability of GENZA for any claims or causes of action arising out of or related to your use of the Service or this Agreement is limited to the amount you actually paid to GENZA for the use of paid services of the Service in the six (6) months immediately preceding the event giving rise to such liability. If you have not made any paid transactions, GENZA shall have no monetary liability to you. This limitation does not apply to the extent it is expressly prohibited by applicable law (see above). You also agree that any claim or cause of action you may have arising from or relating to this Agreement must be filed within a limited time: any claim not filed within one year after the cause of action arose shall be forever barred (unless a longer period is required by mandatory law regarding statutes of limitation).
You acknowledge that GENZA is not responsible for the conduct or content of other users or third parties interacting with you through the Service. If you have a dispute with one or more other users or with a third party in connection with the use of the Service, you release GENZA (and its employees, officers, agents, and partners) from all claims, demands, and damages (actual and consequential, known and unknown) arising out of or in any way related to such disputes. GENZA encourages users to resolve conflicts among themselves through amicable negotiations or by seeking assistance from relevant authorities in accordance with the law.
8. Termination of Access: Ban, Account Deletion, Enforcement for Violations
This section outlines the conditions under which a User’s access to the Service may be terminated or restricted, whether at the initiative of the User or the Administration. Termination of access may be temporary (suspension) or permanent (account ban/deletion), depending on the reasons and circumstances.
Termination of access at the User’s initiative: You have the right to stop using the Service at any time. You may delete your user account (through a provided functionality, if available, or by sending a request to GENZA support from your registered email address or via another verified contact method). Deletion of your account will terminate this Agreement with respect to you, except for provisions that by their nature survive account deletion (for example, provisions regarding content rights, disclaimers of liability, and dispute resolution). The handling of your data after account deletion is governed by our Privacy Policy (for instance, personal data will be deleted or anonymized except as required to be retained by law). You understand that deleting your account may result in the irreversible loss of access to all content and digital goods associated with it (including any paid features, in-app items, accumulated achievements, etc., that remain unused), unless otherwise provided by GENZA’s policy. Prior to deleting your account, it is recommended that you utilize any remaining resources you have purchased or contact support to understand the consequences.
Termination of access at the Administration’s initiative (suspension or ban): GENZA has the right to suspend or ban a User’s account, restrict access to the Service (in whole or in part), or delete a User’s account unilaterally in the following cases:
- User’s violation of the Agreement or law: If the User commits a material or repeated breach of the provisions of this Agreement (for example, posting prohibited content, engaging in fraud or hacking, infringing intellectual property rights, etc.), or if it is found that the User violated applicable laws.
- Receipt of justified complaints: If GENZA receives complaints from other users or third parties about the User’s actions that substantiate a violation of the Service’s rules or others’ rights. For example, multiple reports of harassing behavior, spam, or fraudulent activities by the User.
- Request from authorities: If GENZA receives a court order or law enforcement request to block a specific User (for instance, in connection with an investigation of illegal activities).
- Prolonged inactivity of the account: If the User has not been active on the Service for an extremely long period (e.g., more than 12 consecutive months) and does not respond to notifications, GENZA may remove such an account as inactive, after giving prior notice to the User via their provided contact (if feasible).
In deciding on enforcement actions, the Administration follows internal policies and assesses the severity of the violation. Suspension (temporary disabling) of an account may be applied to investigate an incident or as a warning, whereas deletion of the account or a permanent ban is used for serious or repeated violations. The Administration, at its sole discretion, will decide whether to issue a prior warning to the User about a violation. In the case of a minor violation, a warning or temporary restriction (for example, a posting timeout) might be imposed without completely revoking access. For a serious violation, the account may be blocked immediately without prior notice.
Consequences of termination of access: During a suspension of access, the User will not be able to log in to the Service or will be barred from certain features; however, this Agreement remains in effect. In the event of account deletion or permanent ban, this Agreement terminates with respect to that User (except for provisions that survive by nature). You understand that upon termination of access, you lose access to all of your content in the Service, except where otherwise provided (for example, if certain content was saved on the blockchain as an NFT, you still own the NFT itself, though in-Service functionality related to it may be disabled). GENZA is not obligated to provide you with copies of your content or data after your account is banned or deleted, except as required by law. If an account is banned or deleted by the Administration, any unused paid services or virtual assets (apart from NFTs in an external wallet) may be forfeited without compensation, provided the ban was due to the User’s culpable violation of the Agreement.
You have the right to appeal a decision to suspend or delete your account by contacting GENZA support. In your appeal, you should provide your account information, a description of the situation, and any arguments supporting your case. The Administration will review the appeal and may, at its discretion, reinstate access, mitigate the sanctions, or uphold the ban as justified. The decision made by the Administration after reviewing an appeal is final. If your account is restored after a suspension, you must strictly comply with the terms of this Agreement thereafter; a repeat violation may result in permanent termination of access without the possibility of further appeal.
9. Rights to GENZA Content, Licenses, and Intellectual Property
All objects and materials presented in the GENZA Service (with the exception of User Content as defined in Section 5), including but not limited to: software code, design, graphical layout and interfaces, databases, textual and graphic materials, the GENZA brand name, logos, trade dress, as well as any data and content created or provided by the Administration (collectively, GENZA Content), are intellectual property owned by GENZA or by the rightful owners for whom GENZA acts under license or other lawful authority. This content is protected by copyright, trademark laws, patents (where applicable), and other relevant intellectual property laws and international treaties.
By accepting the terms of this Agreement, you acknowledge that no ownership rights to GENZA Content or related intellectual property rights are transferred to you through your use of the Service. GENZA grants you a limited, non-exclusive, non-transferable, revocable license to access and use GENZA Content solely within the functionality of the Service and for your personal, non-commercial purposes. This license is provided to enable you to use the Service as intended (for example, to view pages, create avatars using built-in tools, utilize provided templates and elements, etc.). You are not permitted to use GENZA Content outside the scope of the Service unless you have explicit permission from the rights holder. In particular, and without limitation, you must not: (a) copy, distribute, publicly display, or reproduce any elements of the Service (text, graphics, source code, design, etc.), except for temporary caching during normal use or as expressly allowed by this Agreement; (b) modify, translate, adapt, decompile, reverse engineer, or attempt to extract the source code of the Service’s software; (c) remove, obscure, or alter any copyright, trademark, or other proprietary notices present on the Service; (d) use any elements of GENZA Content to create derivative works or for any commercial purpose (for example, using images or names outside the Service to sell products, unless you have separate permission to do so).
All trademarks, logos, and brand names appearing on the Service are the property of their respective owners. The GENZA name and logo are trademarks (registered or in the process of registration) of the project; their use without permission is prohibited. You may not use the GENZA brand name, logo, domain name, or the names of features or sections of the Service for commercial or public purposes without prior written consent from the Administration. Any attempt to impersonate a representative of GENZA or to use branding elements in a manner that could mislead others about your affiliation with the Administration is also prohibited.
Rights to User Content created by users while using the Service (for example, avatars you create, images you upload) remain with the respective users or other rights holders, as noted in Section 5. However, if such content is created using tools, templates, or elements built into the Service that belong to GENZA, then GENZA’s rights continue to apply to those elements. For instance, if you design a 3D avatar using GENZA’s library of models, you hold the rights to the final avatar image that you have developed, but you do not acquire rights to the underlying 3D models, templates, or software solutions provided by GENZA. GENZA grants you a limited license to use those elements for creating your personal avatar, but does not transfer exclusive rights to them. You may not extract the underlying assets (models, textures, etc.) from the Service and use them outside the Service without permission.
If you provide GENZA with feedback, comments, ideas or suggestions for improvements to the Service (for example, via support channels or forums), you agree that such information is not confidential and may be used freely by the Administration at its discretion. GENZA is granted a non-exclusive, perpetual right to use and incorporate your suggestions or ideas without any compensation to you. Such use may include, for instance, modifying the Service based on your suggestion or implementing a new feature inspired by your input. GENZA appreciates community contributions but is not obligated to implement or review every idea submitted.
You agree to respect the intellectual property rights of GENZA and third parties. If it is discovered that you have infringed these rights (for example, unauthorized copying of Service materials, violating a software license, using someone else’s content without permission), the Administration may take measures as provided in this Agreement (such as account suspension) and may also hold you accountable to the extent permitted by law. If a third party believes their rights are being infringed via the Service (for instance, content that violates their copyright has been posted), they may send a notice to GENZA (for example, a DMCA takedown request or similar under applicable law), and the Administration will review such notice and take appropriate action, including removing the infringing material if the claim is substantiated.
10. Changes to Terms, Notifications, and Feedback
Changes to the Terms: GENZA reserves the right to modify or amend this Agreement from time to time. Reasons for changes may include, among others, the development of new Service features, changes in legislation, updates to company business processes or policies. The updated version of the Agreement will take effect from the time it is published in GENZA . The date of the latest update is indicated at the top of the document for users’ convenience. In the event of material changes to the terms, GENZA will make efforts to inform users of such changes – by posting a prominent notice within the app interface, by sending an email to the address associated with the user’s account, or via a Telegram message (for users of the mini-app). Nevertheless, it is the User’s responsibility to check the current version of the terms. Continued use of the Service after changes become effective constitutes acceptance of the new version of the Agreement. If you do not agree with the revised terms, you should stop using the Service and, if necessary, delete your account.
Notifications and Communication: You agree to receive electronic communications from GENZA related to your use of the Service and the performance of this Agreement. Notifications may be delivered through various methods, including: displaying informational messages on pages of the Service, pop-up windows or banners; sending messages to the email address linked to your account; sending messages via the Telegram messenger through an official GENZA bot or account; push notifications in the mobile app. Such notices may concern, for example, changes to terms, alterations in Service operations, technical updates, maintenance announcements, or warnings of violations. You will be deemed to have received a notice once GENZA has sent or published it, regardless of whether you have actually read it (provided it was sent to the contact information you supplied or posted within the Service interface). You are responsible for keeping your contact email (and, if applicable, your Telegram account contact) up to date and for regularly checking communications from the Service.
GENZA may also send you informational and marketing communications (for example, news about new features or special offers), but such communications will only be sent with your consent where required by applicable laws (such as EU regulations on electronic privacy). You can opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the message or by adjusting your account settings (if such an option is available). Please note, however, that GENZA reserves the right to send you important transactional or service announcements that are not promotional in nature (such as security alerts, changes to terms, or confirmation of actions) even if you have unsubscribed from marketing emails.
Feedback and Support: GENZA welcomes user questions, comments, and suggestions regarding the Service. The following channels are provided to contact the Administration: the support email compliance@genza.io. Additionally, a feedback form or ticket system may be available in the app interface. User inquiries will be reviewed within a reasonable time. When contacting support, you should ideally include information that helps identify your account (for example, the email address linked to your account or your Telegram ID) and a detailed description of your question or issue. GENZA endeavors to respond to inquiries as promptly as possible, but response times may vary depending on support volume and the complexity of the request.
GENZA values its users and strives to provide a high level of service. However, when providing feedback or submitting requests, you should refrain from using offensive language, insults, or knowingly false information. The Administration reserves the right to ignore or not respond to communications that do not contain a substantive question or request (for example, spam) or that violate norms of respectful communication. Constructive user feedback may be utilized to improve the Service, as noted in Section 9. In the event of disputes or misunderstandings during communication with support, both parties will aim to resolve the situation amicably, guided by this Agreement and good faith.
11. Compliance with Regional Laws (GDPR, ePrivacy, CCPA)
GENZA collects, processes, and stores Users’ personal data in compliance with applicable data protection and privacy laws. In particular, if the relationship with a User is subject to the European Union’s data protection laws, GENZA ensures compliance with the General Data Protection Regulation (GDPR). This means personal data is processed lawfully, for specified legitimate purposes, and with appropriate technical and organizational security measures in place. Users in the EU are afforded the rights provided by the GDPR, such as the right to access their data, to rectification, to erasure (the “right to be forgotten”), to restrict processing, to object to processing, and the right to data portability. Users may exercise these rights by sending a request to compliance@genza.io. In addition, if a User is located in the EU or EEA, they have the right to lodge a complaint with their local data protection supervisory authority regarding the processing of their data.
GENZA also adheres to the requirements of directives and laws governing electronic communications privacy and the use of cookies. In particular, for users from the European Union, the 2002/58/EC Privacy and Electronic Communications Directive (ePrivacy Directive) and corresponding national laws are observed. The GENZA website implements a mechanism to obtain user consent for the use of cookies and similar technologies where required (for example, for cookies that are not strictly necessary).
For users from the State of California (USA), GENZA complies with the California Consumer Privacy Act (CCPA) and related amendments (CPRA). If CCPA applies, California resident users have the right to know what categories of personal information GENZA collects about them, for what purposes, and with whom it is shared. They also have the right to request access to their personal information held by GENZA, to request deletion of their personal information (subject to certain conditions), and the right to opt-out of the “sale” of their personal information. GENZA states that it does not sell users’ personal information as defined under the CCPA (i.e., we do not exchange personal data for monetary value with third parties for their own use). Users may exercise their CCPA rights by contacting us at compliance@genza.io. Upon receiving such a request, GENZA will verify the identity of the requester and respond within the time frames established by CCPA (generally within 45 days). California users are also afforded the right not to receive discriminatory treatment for exercising their privacy rights – GENZA will not deny services or provide a different level of service solely because a user exercised their rights under CCPA.
GENZA takes into account the requirements of data protection laws in other regions and countries to the extent they apply to its operations. This includes, for example, adhering to the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada, provisions of Brazil’s Lei Geral de Proteção de Dados (LGPD) for users in Brazil, and other similar regulations. If the provisions of such laws grant the User additional rights or impose special obligations on service providers, GENZA takes the necessary steps to comply. For instance, users in certain regions may be given the opportunity to provide explicit consent for certain types of processing (soft opt-in/opt-out), and GENZA implements the appropriate mechanisms in the user interface to facilitate this.
In the event of a conflict between the terms of this Agreement and the mandatory provisions of regional consumer protection or data protection laws, such mandatory legal provisions will prevail. GENZA endeavors to interpret and apply this Agreement in a manner that conforms to the requirements of all applicable laws. If any provision of the Agreement is held to be invalid or unenforceable in a particular jurisdiction, this will not affect the validity of the remaining provisions, and the parties will substitute the invalid provision with a lawful one that most closely reflects the original intent.
12. Contact Information
If you have any questions about this Agreement, the operation of the GENZA Service, or about the processing of your data, please contact us. For general support and inquiries about using the Service, for questions related to privacy and personal data (for example, requests under GDPR or CCPA, or to withdraw consent for processing), please email compliance@genza.io. We strive to respond to all inquiries promptly and to provide the necessary assistance. Additional information may also be available on our website (for instance, in a FAQ or Help section).
The company’s mailing address or other official contact information might be listed on the Service’s website genza.io (for example, in the “Contact Us” section or in the Privacy Policy). We recommend using written communication (email) so that your request and our response are documented. If you are submitting a formal inquiry or complaint, please include as much detail as possible to assist with its review. GENZA values feedback from its users and is committed to transparent and lawful engagement with its community.
This User Agreement is provided in both Russian and English. Both language versions have equal legal force. In the event of any discrepancies between the Russian and English texts, an interpretation that takes both versions into account should be sought; however, preference may be given to the version in the language predominantly used to interact with the User. We thank you for carefully reviewing these terms, and we hope that your experience with the GENZA Service will be both useful and enjoyable for you.
