FLEX.RIZZ.VIBE
terms and conditions
1. General Provisions
This GENZA User Agreement (hereinafter the “Agreement”) is a legally binding contract between you (the “User”) and GENZA Inc., Delaware, USA (“GENZA” or “we”) as well as its Administration (GENZA Inc., its affiliates, and their respective directors, officers, employees, contractors, and authorized agents) and it sets forth the terms and conditions for using the GENZA website, mobile application, and Telegram Mini App (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Agreement. If you do not agree with any provision of this Agreement, you are not authorized to use the Service. Use of any part of the Service on any platform constitutes your full and unconditional acceptance of these terms.
You represent that you are at least 18 and not under the age of 13. The Service is not intended for children under 13. GENZA may suspend or terminate accounts that reasonably appear to be used by minors or by users misrepresenting their age. The Service is intended for users of a legally permissible age. You must be at least 18 years old to use the Service. By agreeing to this Agreement, you confirm that you have the legal capacity and required minimum age to enter into this contract and to use the Service lawfully.
This Agreement applies to the Service and to all users of the Service without exception. In addition to this Agreement, you agree to abide by the applicable rules and policies of the platforms through which the Service is accessed. In particular, when using the GENZA mini-app on Telegram, you must also adhere to Telegram’s Terms of Service and Privacy Policy (Terms of Service for Mini Apps). Please note that while Telegram provides the infrastructure for the mini-app, it is not a party to this Agreement and assumes no responsibility for the services provided by GENZA (Terms of Service for Mini Apps). This Agreement does not govern your relationship with third-party platforms (such as Telegram or app stores); those relationships are subject to the separate terms of service of the respective platforms.
We may modify these Terms. Material changes will be notified at least 30 days in advance via in-app notice or email and will take effect on the stated effective date. If you do not agree, you must stop using the Service before that date.
All issues regarding personal data protection and privacy in connection with using the Service are governed by the GENZA Privacy Policy, which is an integral part of these terms. By using the Service, you consent to the terms of personal data processing described in our Privacy Policy and confirm that you have read it. GENZA adheres to applicable data protection and privacy laws, including the GDPR, ePrivacy Directive, CCPA and others, as outlined in Section 11 below.
2. Subject of the Agreement: Use of the Telegram Mini App
Under this Agreement, GENZA grants the User the right to use the GENZA Service in accordance with the rules set forth herein, and the User agrees to follow these rules and all applicable laws. The subject of this Agreement is the terms and rules under which the User may utilize the functionality of the GENZA website, mobile application, and the Mini App within the Telegram messenger. GENZA is an online platform that enables Users to create and customize 3D avatars, exchange messages and images, purchase digital goods (including NFTs), and interact with content provided by the project and other users. The specific features available may vary by platform (web, mobile app, or Mini App), but these terms apply uniformly to all forms of accessing and using the Service.
The Service is provided on an “as is” and “as available” basis – GENZA strives to maintain continuous and correct operation of the Service, but cannot guarantee that the Service will be available at all times, in all regions, or error-free. You are responsible for procuring the equipment, software, and Internet access necessary to use the Service. We are not liable for any inability to use the Service due to circumstances beyond GENZA’s control (for example, technical failures of your internet provider, restrictions imposed by Telegram or app stores, issues with a blockchain network, etc.). You agree to use the Service only in lawful ways and to refrain from any actions that could interfere with the normal operation of the Service or violate the rights of third parties.
All features of the Service are provided for your personal, non-commercial use. Any other use (for example, for commercial gain, mass distribution of information, or other unauthorized purposes) is prohibited without GENZA’s prior written consent. You agree not to circumvent technical limitations, not to deliberately exploit any vulnerabilities, and not to use the Service in a manner not intended as normal operation. We reserve the right to set additional rules for the use of certain features (for example, usage time limits, beta feature testing, community interaction guidelines, etc.) by publishing such rules within the Service; you agree to comply with any such additional rules as well.
GENZA reserves the right to deny access to the Service or specific features to any User at any time if the User violates the terms of this Agreement or applicable laws. GENZA is also entitled to take necessary measures to prevent unauthorized use of the Service, including restricting access to the Service from certain accounts, devices, IP addresses, or geographic regions if warranted by security concerns, legal compliance, or prevention of abuse. You may not access the Service where prohibited by law or use VPN/proxies to circumvent geo-blocking, export, or sanctions restrictions.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” The Service is for your personal, non-commercial use unless GENZA gives prior written consent
3. Account Creation, Telegram Login, Security
In order to access the full functionality of the Service, you may need to create a user account. Account registration can occur via various methods, including logging in with your Telegram account. When using the Telegram Mini App, a User account is automatically created for you based on your Telegram profile data after you grant the necessary authorization permissions. You consent to GENZA receiving and processing your Telegram profile information (such as your username, Telegram ID, avatar, etc.) for the purpose of creating your account and enabling your login. If you register outside of Telegram, you agree to provide accurate and up-to-date information about yourself in the required fields (for example, a valid email address) and to keep that information current as needed.
Upon creating an account, the User gains access to their profile and Service settings. Login (authentication) can be performed using the credentials set during registration (e.g., a password) or via integrated Telegram authentication (when using the Mini App). You are responsible for maintaining the security and confidentiality of your account credentials and access means. You must not share your account or login credentials with any third party. If login is via Telegram, the security of your Service account is largely dependent on the security of your Telegram account; you should take measures to protect your Telegram account (including using a strong password and two-factor authentication, if available).
You are fully responsible for all activities that occur under your account on the Service. If you discover any unauthorized access to your account or suspect that your login credentials have been compromised, you must immediately notify the Administration (for example, by contacting GENZA support). GENZA is not liable for any losses or inconveniences resulting from unauthorized use of your account, except to the extent such unauthorized use is directly caused by GENZA’s actions. We reserve the right to require you to verify your identity or account ownership in the event of disputes or suspected security breaches. By failing to adhere to security requirements (for example, using a weak password or sharing login codes with others), you assume the risks associated with potential account compromise.
To protect user accounts and the Service, the Administration may implement additional security measures such as multi-factor authentication, limits on login attempts, automatic logout after periods of inactivity, etc. You agree to the application of such measures. GENZA may also temporarily suspend or restrict access to your account if there is suspicion of unauthorized access or a security breach, pending further investigation.
GENZA may require identity verification, reclaim usernames, or suspend access pending review where account integrity or age eligibility is in doubt.
4. User Rights and Obligations
Users have the right to utilize the features of the Service in accordance with this Agreement and the intended purpose of the Service. In particular, users are entitled to create and customize personal avatars, publish permitted content, communicate with other users via messages, purchase available digital goods, and enjoy other GENZA services that are offered at the time of use. Users have the right to receive information and technical support from the Administration regarding the operation of the Service, in the manner provided by this Agreement. A User also has the right to stop using the Service and delete their account as described in Section 8 if they wish to discontinue their participation.
The User agrees to abide by the following rules of conduct and requirements while using the Service:
5. User Content Posting and Moderation (Messages, 3D Avatars, Images)
The Service allows you to create, upload, and share content, including text messages, images, graphics, customized 3D avatars, and other materials (“User Content”). Except for GENZA assets and materials referenced in Section 9, you retain ownership of your User Content. By submitting User Content, you grant GENZA a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to host, store, reproduce, adapt, transmit, display, and perform your User Content for operating, securing, and improving the Service. This license lasts while your User Content is on the Service and for a commercially reasonable period thereafter for backup, archival, dispute-resolution, and legal-compliance purposes. Removal of User Content will not affect copies already shared with others or copies retained for the foregoing purposes. You represent and warrant that you own the User Content or hold all rights, licenses, and permissions necessary to grant the foregoing license; that your User Content does not infringe third-party rights (including copyright, trademark, patent, trade secret, rights of privacy or publicity, or rights in one’s likeness); that it complies with applicable law and these Terms; that it does not include illegal content, child sexual abuse material, explicit incitement to violence, or hate speech; and that it is not deceptive, fraudulent, spam, or malware. If you create User Content using GENZA tools, templates, models, or other assets, you obtain no rights in the underlying GENZA assets; extracting or using such assets outside the Service is prohibited (see Section 9).
GENZA may, but is not obligated to, review, monitor, filter, block, or remove User Content at its discretion, including where content appears to violate these Terms or the law, or upon receiving a complaint. GENZA may limit features, suspend, or terminate accounts in case of violations or repeated complaints. Content may be removed without prior notice and without an obligation to maintain a backup, and GENZA may report unlawful content to authorities. Depending on Service settings, User Content may be visible to other users or the public; you are responsible for what you publish and should avoid sharing personal or confidential information you do not wish to disclose. GENZA is not responsible for, does not endorse, and does not guarantee the accuracy or quality of User Content posted by users; obligations to defend and indemnify GENZA for third-party claims related to your User Content are set out in Section 18 (Indemnification). You can report allegedly unlawful or rule-violating content via in-Service reporting tools or by contacting support; copyright complaints are handled under Section 13 (DMCA Notice & Takedown). GENZA may publish additional content rules (including file type/size limits or topic restrictions); such rules form part of these Terms and must be followed.
6. Payment Terms (Telegram Stars, In-App Purchases, NFTs) and Refunds
Prices are shown at checkout and may change from time to time; new prices apply only to future purchases. Unless stated otherwise, prices may exclude taxes, duties, network fees (including blockchain gas), and currency conversion charges. You are responsible for such amounts unless the platform or payment provider collects them at checkout.
When you use the Telegram Mini App, purchases may be made using Telegram Stars. Stars are purchased and managed through Telegram and app stores; GENZA does not collect or store your payment credentials. Transactions in the Mini App are processed by Telegram’s payment infrastructure and governed by the relevant platform’s terms. GENZA acts as the content provider, not as a payment agent. For in-app purchases on iOS or Android, payments and any refunds are handled by the respective app store under its policies; GENZA will comply with store decisions and may revoke access to refunded items. If purchases are offered on the website, payments are processed by third-party payment providers as shown at checkout; you must comply with their terms, and GENZA does not store your full card data.
Digital content is delivered immediately after payment confirmation. By completing a purchase, you consent to immediate performance and acknowledge that, once access to digital content is granted, all sales are final, except where (i) GENZA fails to provide the purchased entitlement, (ii) a defect is not cured within a reasonable time after you notify support, or (iii) mandatory law or an applicable platform policy requires a refund. As a remedy, GENZA may deliver the missing item, credit your account, or arrange a refund through the original payment channel; the method and timing of any refund depend on the relevant payment intermediary’s procedures. Chargebacks or payment reversals may lead to revocation of related items or entitlements and to account restrictions or suspension to prevent fraud or abuse.
If the Service offers auto-renewing subscriptions, you will be shown the term, price, and renewal cadence before purchase. You can cancel at any time before the next billing period in your account settings or in the relevant app store settings. Fees already paid for the current period are non-refundable unless required by law or by an applicable platform policy. You will receive confirmation of any subscription purchase and renewal in-app or by email where available.
NFTs offered through GENZA are tokens on the TON blockchain. Ownership of a token does not convey ownership of, or commercial rights in, the underlying artwork or content. Unless expressly granted in writing at the time of sale, you receive only a personal, non-exclusive, non-transferable, non-commercial license to display the associated media. Prices and liquidity for NFTs are volatile; GENZA makes no promises about future value or resale. Blockchain transactions are irreversible; you are solely responsible for safeguarding your private keys, using a compatible TON wallet (e.g., via TON Connect), and entering accurate recipient addresses. Network or marketplace outages, delistings, smart-contract changes, or fees (including creator royalties disclosed at or before sale) may affect your ability to view, transfer, or resell NFTs; such factors are outside GENZA’s control. Only TON wallets are supported; attempting to transfer GENZA NFTs to non-supported chains or wallets is prohibited. In-Service display or functionality related to an NFT may be limited, suspended, or removed in accordance with these Terms (for example, in case of violations), without affecting your on-chain ownership of the token.
7. Limitation of Liability and Disclaimer of Warranties
THE SERVICE AND ALL CONTENT, FEATURES, AND DIGITAL GOODS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH NO WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. GENZA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DATA OR CONTENT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU DOWNLOAD OR USE CONTENT AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENZA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, GENZA IS NOT RESPONSIBLE FOR THIRD-PARTY CONTENT, PRODUCTS, SERVICES, OR NETWORKS (INCLUDING TELEGRAM, APP STORES, PAYMENT PROCESSORS, BLOCKCHAIN NETWORKS, WALLETS, OR MARKETPLACES).
GENZA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO GENZA FOR THE SERVICE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER IT AROSE, UNLESS A LONGER PERIOD IS REQUIRED BY MANDATORY LAW.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including for fraud, willful misconduct, or death/personal injury caused by negligence. Your statutory consumer rights, if any and to the extent they cannot be waived, remain unaffected. These disclaimers and limitations apply to the fullest extent permitted by law.
8. Termination of Access: Ban, Account Deletion, Enforcement for Violations
This section outlines the conditions under which a User’s access to the Service may be terminated or restricted, whether at the initiative of the User or the Administration. Termination of access may be temporary (suspension) or permanent (account ban/deletion), depending on the reasons and circumstances.
Termination of access at the User’s initiative: You have the right to stop using the Service at any time. You may delete your user account (through a provided functionality, if available, or by sending a request to GENZA support from your registered email address or via another verified contact method). Deletion of your account will terminate this Agreement with respect to you, except for provisions that by their nature survive account deletion (for example, provisions regarding content rights, disclaimers of liability, and dispute resolution). The handling of your data after account deletion is governed by our Privacy Policy (for instance, personal data will be deleted or anonymized except as required to be retained by law). You understand that deleting your account may result in the irreversible loss of access to all content and digital goods associated with it (including any paid features, in-app items, accumulated achievements, etc., that remain unused), unless otherwise provided by GENZA’s policy. Prior to deleting your account, it is recommended that you utilize any remaining resources you have purchased or contact support to understand the consequences.
Termination of access at the Administration’s initiative (suspension or ban): GENZA has the right to suspend or ban a User’s account, restrict access to the Service (in whole or in part), or delete a User’s account unilaterally in the following cases:
Consequences of termination of access: During a suspension of access, the User will not be able to log in to the Service or will be barred from certain features; however, this Agreement remains in effect. In the event of account deletion or permanent ban, this Agreement terminates with respect to that User (except for provisions that survive by nature). You understand that upon termination of access, you lose access to all of your content in the Service, except where otherwise provided (for example, if certain content was saved on the blockchain as an NFT, you still own the NFT itself, though in-Service functionality related to it may be disabled). GENZA is not obligated to provide you with copies of your content or data after your account is banned or deleted, except as required by law. If an account is banned or deleted by the Administration, any unused paid services or virtual assets (apart from NFTs in an external wallet) may be forfeited without compensation, provided the ban was due to the User’s culpable violation of the Agreement.
You have the right to appeal a decision to suspend or delete your account by contacting GENZA support. In your appeal, you should provide your account information, a description of the situation, and any arguments supporting your case. The Administration will review the appeal and may, at its discretion, reinstate access, mitigate the sanctions, or uphold the ban as justified. The decision made by the Administration after reviewing an appeal is final. If your account is restored after a suspension, you must strictly comply with the terms of this Agreement thereafter; a repeat violation may result in permanent termination of access without the possibility of further appeal.
On termination for cause, unused virtual items or paid entitlements (other than NFTs held in your external wallet) may be forfeited. You may submit an appeal within 30 days of notice; GENZA will review and may reinstate access at its discretion.
9. Rights to GENZA Content, Licenses, and Intellectual Property
All objects and materials presented in the GENZA Service (with the exception of User Content as defined in Section 5), including but not limited to: software code, design, graphical layout and interfaces, databases, textual and graphic materials, the GENZA brand name, logos, trade dress, as well as any data and content created or provided by the Administration (collectively, GENZA Content), are intellectual property owned by GENZA or by the rightful owners for whom GENZA acts under license or other lawful authority. This content is protected by copyright, trademark laws, patents (where applicable), and other relevant intellectual property laws and international treaties.
By accepting the terms of this Agreement, you acknowledge that no ownership rights to GENZA Content or related intellectual property rights are transferred to you through your use of the Service. GENZA grants you a limited, non-exclusive, non-transferable, revocable license to access and use GENZA Content solely within the functionality of the Service and for your personal, non-commercial purposes. This license is provided to enable you to use the Service as intended (for example, to view pages, create avatars using built-in tools, utilize provided templates and elements, etc.). You are not permitted to use GENZA Content outside the scope of the Service unless you have explicit permission from the rights holder. In particular, and without limitation, you must not: (a) copy, distribute, publicly display, or reproduce any elements of the Service (text, graphics, source code, design, etc.), except for temporary caching during normal use or as expressly allowed by this Agreement; (b) modify, translate, adapt, decompile, reverse engineer, or attempt to extract the source code of the Service’s software; (c) remove, obscure, or alter any copyright, trademark, or other proprietary notices present on the Service; (d) use any elements of GENZA Content to create derivative works or for any commercial purpose (for example, using images or names outside the Service to sell products, unless you have separate permission to do so).
All trademarks, logos, and brand names appearing on the Service are the property of their respective owners. The GENZA name and logo are trademarks (registered or in the process of registration) of the project; their use without permission is prohibited. You may not use the GENZA brand name, logo, domain name, or the names of features or sections of the Service for commercial or public purposes without prior written consent from the Administration. Any attempt to impersonate a representative of GENZA or to use branding elements in a manner that could mislead others about your affiliation with the Administration is also prohibited.
Rights to User Content created by users while using the Service (for example, avatars you create, images you upload) remain with the respective users or other rights holders, as noted in Section 5. However, if such content is created using tools, templates, or elements built into the Service that belong to GENZA, then GENZA’s rights continue to apply to those elements. For instance, if you design a 3D avatar using GENZA’s library of models, you hold the rights to the final avatar image that you have developed, but you do not acquire rights to the underlying 3D models, templates, or software solutions provided by GENZA. GENZA grants you a limited license to use those elements for creating your personal avatar, but does not transfer exclusive rights to them. You may not extract the underlying assets (models, textures, etc.) from the Service and use them outside the Service without permission.
If you provide GENZA with feedback, comments, ideas or suggestions for improvements to the Service (for example, via support channels or forums), you agree that such information is not confidential and may be used freely by the Administration at its discretion. GENZA is granted a non-exclusive, perpetual right to use and incorporate your suggestions or ideas without any compensation to you. Such use may include, for instance, modifying the Service based on your suggestion or implementing a new feature inspired by your input. GENZA appreciates community contributions but is not obligated to implement or review every idea submitted.
You agree to respect the intellectual property rights of GENZA and third parties. If it is discovered that you have infringed these rights (for example, unauthorized copying of Service materials, violating a software license, using someone else’s content without permission), the Administration may take measures as provided in this Agreement (such as account suspension) and may also hold you accountable to the extent permitted by law. If a third party believes their rights are being infringed via the Service (for instance, content that violates their copyright has been posted), they may send a notice to GENZA (for example, a DMCA takedown request or similar under applicable law), and the Administration will review such notice and take appropriate action, including removing the infringing material if the claim is substantiated.
GENZA may seek injunctive or equitable relief to protect its intellectual property or the Service without posting a bond.
10. Changes to Terms, Notifications, and Feedback
Changes to the Terms: GENZA reserves the right to modify or amend this Agreement from time to time. Reasons for changes may include, among others, the development of new Service features, changes in legislation, updates to company business processes or policies. The updated version of the Agreement will take effect from the time it is published by GENZA on the Service. The date of the latest update is indicated at the top of the document for users’ convenience. In the event of material changes to the terms, GENZA will make efforts to inform users of such changes – by posting a prominent notice within the app interface, by sending an email to the address associated with the user’s account, or via a Telegram message (for users of the mini-app). Nevertheless, it is the User’s responsibility to check the current version of the terms. Continued use of the Service after changes become effective constitutes acceptance of the new version of the Agreement. If you do not agree with the revised terms, you should stop using the Service and, if necessary, delete your account.
Notifications and Communication: You agree to receive electronic communications from GENZA related to your use of the Service and the performance of this Agreement. Notifications may be delivered through various methods, including: displaying informational messages on pages of the Service, pop-up windows or banners; sending messages to the email address linked to your account; sending messages via the Telegram messenger through an official GENZA bot or account; push notifications in the mobile app. Such notices may concern, for example, changes to terms, alterations in Service operations, technical updates, maintenance announcements, or warnings of violations. You will be deemed to have received a notice once GENZA has sent or published it, regardless of whether you have actually read it (provided it was sent to the contact information you supplied or posted within the Service interface). You are responsible for keeping your contact email (and, if applicable, your Telegram account contact) up to date and for regularly checking communications from the Service.
GENZA may also send you informational and marketing communications (for example, news about new features or special offers), but such communications will only be sent with your consent where required by applicable laws (such as EU regulations on electronic privacy). You can opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the message or by adjusting your account settings (if such an option is available). Please note, however, that GENZA reserves the right to send you important transactional or service announcements that are not promotional in nature (such as security alerts, changes to terms, or confirmation of actions) even if you have unsubscribed from marketing emails.
Feedback and Support: GENZA welcomes user questions, comments, and suggestions regarding the Service. The following channels are provided to contact the Administration: the support email compliance@genza.io. Additionally, a feedback form or ticket system may be available in the app interface. User inquiries will be reviewed within a reasonable time. When contacting support, you should ideally include information that helps identify your account (for example, the email address linked to your account or your Telegram ID) and a detailed description of your question or issue. GENZA endeavors to respond to inquiries as promptly as possible, but response times may vary depending on support volume and the complexity of the request.
GENZA values its users and strives to provide a high level of service. However, when providing feedback or submitting requests, you should refrain from using offensive language, insults, or knowingly false information. The Administration reserves the right to ignore or not respond to communications that do not contain a substantive question or request (for example, spam) or that violate norms of respectful communication. Constructive user feedback may be utilized to improve the Service, as noted in Section 9. In the event of disputes or misunderstandings during communication with support, both parties will aim to resolve the situation amicably, guided by this Agreement and good faith.
You consent to receive electronic records, notices, and disclosures from GENZA (ESIGN, UETA). Notices are effective when sent to your registered email or delivered in-app.
11. Compliance with Regional Laws
Processing of personal data is governed by our Privacy Policy, which forms part of these Terms. Region-specific rights (e.g., GDPR, CCPA) and cookie practices are described in the Privacy Policy.
12. Contact Information
If you have any questions about this Agreement, the operation of the GENZA Service, or about the processing of your data, please contact us. For general support and inquiries about using the Service, for questions related to privacy and personal data (for example, requests under GDPR or CCPA, or to withdraw consent for processing), please email compliance@genza.io. We strive to respond to all inquiries promptly and to provide the necessary assistance. Additional information may also be available on our website (for instance, in a FAQ or Help section).
The company’s mailing address or other official contact information might be listed on the Service’s website genza.io (for example, in the “Contact Us” section or in the Privacy Policy). We recommend using written communication (email) so that your request and our response are documented. If you are submitting a formal inquiry or complaint, please include as much detail as possible to assist with its review. GENZA values feedback from its users and is committed to transparent and lawful engagement with its community.
13. DMCA Notice & Takedown
GENZA respects intellectual-property rights and responds to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512).
If you believe material on the Service infringes your copyright, send a written notice to compliance@genza.io containing: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its location (URL or other specific information); (iii) your name, postal address, telephone number, and email; (iv) a statement that you have a good-faith belief the challenged use is not authorized by the copyright owner, its agent, or the law; (v) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (vi) your physical or electronic signature.
GENZA implements a repeat-infringer policy and may remove content or terminate accounts in appropriate circumstances. Counter-notices may be submitted pursuant to 17 U.S.C. § 512(g).
14. Export Controls & Sanctions
You represent that you are not located in, and will not use the Service from, any country or territory subject to comprehensive U.S. sanctions, and that you are not a denied or restricted party under U.S. export-control or sanctions regulations. You agree to comply with all applicable export, re-export, and sanctions laws, including the Export Administration Regulations and regulations administered by the U.S. Office of Foreign Assets Control.
15. Dispute Resolution; Governing Law; Class-Action Waiver
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute or claim arising out of or relating to the Service or these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator seated in New Castle County, Delaware, or by video conference at your election. The Federal Arbitration Act governs the interpretation and enforcement of this clause.
YOU AND GENZA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Either party may seek injunctive relief in court to protect intellectual property or confidential information.
16. Force Majeure
GENZA will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including internet or hosting outages, DDoS attacks, power failures, labor disputes, governmental actions, wars, terrorism, pandemics, natural disasters, or blockchain-network incidents.
17. Third-Party Platforms (Apple, Google, Telegram)
The Service may be distributed through third-party platforms. Those platforms are not responsible for the Service or its support. On iOS, Apple is a third-party beneficiary of these Terms and may enforce them. You must comply with all applicable platform terms and policies.
18. Indemnification
You agree to defend, indemnify, and hold harmless GENZA and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your User Content; (ii) your breach of these Terms or any applicable law; or (iii) your use of the Service.
19. Assignment; Entire Agreement; No Waiver; Severability; Survival
GENZA may assign these Terms, in whole or in part, at any time (including in connection with a merger, acquisition, or asset sale). You may not assign or transfer your rights or obligations without GENZA’s prior written consent.
These Terms constitute the entire agreement between you and GENZA regarding the Service. No waiver of any provision is effective unless in writing and signed by GENZA; failure to enforce any provision is not a waiver of future enforcement. If any provision is held unenforceable, the remaining provisions remain in full force, and an enforceable term that most closely reflects the original intent will be substituted.
The following provisions survive termination of the Service or these Terms: User-Content license (as limited), intellectual-property terms, payments and refunds, disclaimers, limitation of liability, indemnification, dispute-resolution clause, export-controls clause, and this survival provision.
This Agreement may be provided in multiple languages. The English version controls in case of any conflict or inconsistency.
This GENZA User Agreement (hereinafter the “Agreement”) is a legally binding contract between you (the “User”) and GENZA Inc., Delaware, USA (“GENZA” or “we”) as well as its Administration (GENZA Inc., its affiliates, and their respective directors, officers, employees, contractors, and authorized agents) and it sets forth the terms and conditions for using the GENZA website, mobile application, and Telegram Mini App (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Agreement. If you do not agree with any provision of this Agreement, you are not authorized to use the Service. Use of any part of the Service on any platform constitutes your full and unconditional acceptance of these terms.
You represent that you are at least 18 and not under the age of 13. The Service is not intended for children under 13. GENZA may suspend or terminate accounts that reasonably appear to be used by minors or by users misrepresenting their age. The Service is intended for users of a legally permissible age. You must be at least 18 years old to use the Service. By agreeing to this Agreement, you confirm that you have the legal capacity and required minimum age to enter into this contract and to use the Service lawfully.
This Agreement applies to the Service and to all users of the Service without exception. In addition to this Agreement, you agree to abide by the applicable rules and policies of the platforms through which the Service is accessed. In particular, when using the GENZA mini-app on Telegram, you must also adhere to Telegram’s Terms of Service and Privacy Policy (Terms of Service for Mini Apps). Please note that while Telegram provides the infrastructure for the mini-app, it is not a party to this Agreement and assumes no responsibility for the services provided by GENZA (Terms of Service for Mini Apps). This Agreement does not govern your relationship with third-party platforms (such as Telegram or app stores); those relationships are subject to the separate terms of service of the respective platforms.
We may modify these Terms. Material changes will be notified at least 30 days in advance via in-app notice or email and will take effect on the stated effective date. If you do not agree, you must stop using the Service before that date.
All issues regarding personal data protection and privacy in connection with using the Service are governed by the GENZA Privacy Policy, which is an integral part of these terms. By using the Service, you consent to the terms of personal data processing described in our Privacy Policy and confirm that you have read it. GENZA adheres to applicable data protection and privacy laws, including the GDPR, ePrivacy Directive, CCPA and others, as outlined in Section 11 below.
2. Subject of the Agreement: Use of the Telegram Mini App
Under this Agreement, GENZA grants the User the right to use the GENZA Service in accordance with the rules set forth herein, and the User agrees to follow these rules and all applicable laws. The subject of this Agreement is the terms and rules under which the User may utilize the functionality of the GENZA website, mobile application, and the Mini App within the Telegram messenger. GENZA is an online platform that enables Users to create and customize 3D avatars, exchange messages and images, purchase digital goods (including NFTs), and interact with content provided by the project and other users. The specific features available may vary by platform (web, mobile app, or Mini App), but these terms apply uniformly to all forms of accessing and using the Service.
The Service is provided on an “as is” and “as available” basis – GENZA strives to maintain continuous and correct operation of the Service, but cannot guarantee that the Service will be available at all times, in all regions, or error-free. You are responsible for procuring the equipment, software, and Internet access necessary to use the Service. We are not liable for any inability to use the Service due to circumstances beyond GENZA’s control (for example, technical failures of your internet provider, restrictions imposed by Telegram or app stores, issues with a blockchain network, etc.). You agree to use the Service only in lawful ways and to refrain from any actions that could interfere with the normal operation of the Service or violate the rights of third parties.
All features of the Service are provided for your personal, non-commercial use. Any other use (for example, for commercial gain, mass distribution of information, or other unauthorized purposes) is prohibited without GENZA’s prior written consent. You agree not to circumvent technical limitations, not to deliberately exploit any vulnerabilities, and not to use the Service in a manner not intended as normal operation. We reserve the right to set additional rules for the use of certain features (for example, usage time limits, beta feature testing, community interaction guidelines, etc.) by publishing such rules within the Service; you agree to comply with any such additional rules as well.
GENZA reserves the right to deny access to the Service or specific features to any User at any time if the User violates the terms of this Agreement or applicable laws. GENZA is also entitled to take necessary measures to prevent unauthorized use of the Service, including restricting access to the Service from certain accounts, devices, IP addresses, or geographic regions if warranted by security concerns, legal compliance, or prevention of abuse. You may not access the Service where prohibited by law or use VPN/proxies to circumvent geo-blocking, export, or sanctions restrictions.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” The Service is for your personal, non-commercial use unless GENZA gives prior written consent
3. Account Creation, Telegram Login, Security
In order to access the full functionality of the Service, you may need to create a user account. Account registration can occur via various methods, including logging in with your Telegram account. When using the Telegram Mini App, a User account is automatically created for you based on your Telegram profile data after you grant the necessary authorization permissions. You consent to GENZA receiving and processing your Telegram profile information (such as your username, Telegram ID, avatar, etc.) for the purpose of creating your account and enabling your login. If you register outside of Telegram, you agree to provide accurate and up-to-date information about yourself in the required fields (for example, a valid email address) and to keep that information current as needed.
Upon creating an account, the User gains access to their profile and Service settings. Login (authentication) can be performed using the credentials set during registration (e.g., a password) or via integrated Telegram authentication (when using the Mini App). You are responsible for maintaining the security and confidentiality of your account credentials and access means. You must not share your account or login credentials with any third party. If login is via Telegram, the security of your Service account is largely dependent on the security of your Telegram account; you should take measures to protect your Telegram account (including using a strong password and two-factor authentication, if available).
You are fully responsible for all activities that occur under your account on the Service. If you discover any unauthorized access to your account or suspect that your login credentials have been compromised, you must immediately notify the Administration (for example, by contacting GENZA support). GENZA is not liable for any losses or inconveniences resulting from unauthorized use of your account, except to the extent such unauthorized use is directly caused by GENZA’s actions. We reserve the right to require you to verify your identity or account ownership in the event of disputes or suspected security breaches. By failing to adhere to security requirements (for example, using a weak password or sharing login codes with others), you assume the risks associated with potential account compromise.
To protect user accounts and the Service, the Administration may implement additional security measures such as multi-factor authentication, limits on login attempts, automatic logout after periods of inactivity, etc. You agree to the application of such measures. GENZA may also temporarily suspend or restrict access to your account if there is suspicion of unauthorized access or a security breach, pending further investigation.
GENZA may require identity verification, reclaim usernames, or suspend access pending review where account integrity or age eligibility is in doubt.
4. User Rights and Obligations
Users have the right to utilize the features of the Service in accordance with this Agreement and the intended purpose of the Service. In particular, users are entitled to create and customize personal avatars, publish permitted content, communicate with other users via messages, purchase available digital goods, and enjoy other GENZA services that are offered at the time of use. Users have the right to receive information and technical support from the Administration regarding the operation of the Service, in the manner provided by this Agreement. A User also has the right to stop using the Service and delete their account as described in Section 8 if they wish to discontinue their participation.
The User agrees to abide by the following rules of conduct and requirements while using the Service:
- Legal and Ethical Use: You must use the Service in accordance with applicable laws and with respect for moral and ethical norms. It is prohibited to engage via the Service in any activities that violate the law (for example, fraud, illicit trade, distribution of prohibited materials) or that encourage illegal activity. You also agree to refrain from using the Service to post or transmit any content that is harassing, threatening, defamatory, or that promotes violence, extremism, discrimination based on any attribute, or any other illegal or immoral material.
- Accuracy of Information: When using the Service, you must provide truthful information about yourself. Impersonating any person or organization, or otherwise knowingly misleading other users about your identity, is prohibited. If the Service allows you to set a display name or avatar, you should not use names or images that would mislead others about your identity or status (for example, posing as GENZA staff or another trusted person when that is not the case).
- No Interference with the Service: You must not attempt to interfere with the software or technical infrastructure of the Service. Any actions that could cause malfunctions of the Service, impose an unreasonably large load on our systems (e.g. DDoS attacks, flooding), introduce viruses or malicious code, or otherwise negatively affect the Service are strictly forbidden. Attempts to gain unauthorized access to other users’ accounts, the Service’s source code, its non-public areas or databases are also prohibited.
- Restriction on Automation: You may not use any automated scripts, bots, scrapers, crawlers or other programs to collect information from or otherwise interact with the Service without the Administration’s permission. The only exception is for official GENZA-provided means (for example, an open API if available) and solely within their allowed usage. Any unauthorized automated activity may be considered an abuse and result in access being blocked.
- Respect for Others’ Rights: You must respect the rights and interests of other users and third parties. Do not post content that infringes anyone’s copyrights, trademarks, or other intellectual property rights (see Section 9 for more details), nor others’ personal rights (such as the right to privacy, honor, and dignity, etc.). You should not collect or attempt to collect personal data of other users without their explicit consent.
- Additional Prohibited Conduct: no doxxing, threats of violence, or promotion of self-harm; no sexual content involving minors or sexualization of minors; no sale or transfer of accounts or in-Service entitlements without GENZA’s consent; no attempts to bypass technical restrictions, rate limits, or access non-public areas.
5. User Content Posting and Moderation (Messages, 3D Avatars, Images)
The Service allows you to create, upload, and share content, including text messages, images, graphics, customized 3D avatars, and other materials (“User Content”). Except for GENZA assets and materials referenced in Section 9, you retain ownership of your User Content. By submitting User Content, you grant GENZA a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to host, store, reproduce, adapt, transmit, display, and perform your User Content for operating, securing, and improving the Service. This license lasts while your User Content is on the Service and for a commercially reasonable period thereafter for backup, archival, dispute-resolution, and legal-compliance purposes. Removal of User Content will not affect copies already shared with others or copies retained for the foregoing purposes. You represent and warrant that you own the User Content or hold all rights, licenses, and permissions necessary to grant the foregoing license; that your User Content does not infringe third-party rights (including copyright, trademark, patent, trade secret, rights of privacy or publicity, or rights in one’s likeness); that it complies with applicable law and these Terms; that it does not include illegal content, child sexual abuse material, explicit incitement to violence, or hate speech; and that it is not deceptive, fraudulent, spam, or malware. If you create User Content using GENZA tools, templates, models, or other assets, you obtain no rights in the underlying GENZA assets; extracting or using such assets outside the Service is prohibited (see Section 9).
GENZA may, but is not obligated to, review, monitor, filter, block, or remove User Content at its discretion, including where content appears to violate these Terms or the law, or upon receiving a complaint. GENZA may limit features, suspend, or terminate accounts in case of violations or repeated complaints. Content may be removed without prior notice and without an obligation to maintain a backup, and GENZA may report unlawful content to authorities. Depending on Service settings, User Content may be visible to other users or the public; you are responsible for what you publish and should avoid sharing personal or confidential information you do not wish to disclose. GENZA is not responsible for, does not endorse, and does not guarantee the accuracy or quality of User Content posted by users; obligations to defend and indemnify GENZA for third-party claims related to your User Content are set out in Section 18 (Indemnification). You can report allegedly unlawful or rule-violating content via in-Service reporting tools or by contacting support; copyright complaints are handled under Section 13 (DMCA Notice & Takedown). GENZA may publish additional content rules (including file type/size limits or topic restrictions); such rules form part of these Terms and must be followed.
6. Payment Terms (Telegram Stars, In-App Purchases, NFTs) and Refunds
Prices are shown at checkout and may change from time to time; new prices apply only to future purchases. Unless stated otherwise, prices may exclude taxes, duties, network fees (including blockchain gas), and currency conversion charges. You are responsible for such amounts unless the platform or payment provider collects them at checkout.
When you use the Telegram Mini App, purchases may be made using Telegram Stars. Stars are purchased and managed through Telegram and app stores; GENZA does not collect or store your payment credentials. Transactions in the Mini App are processed by Telegram’s payment infrastructure and governed by the relevant platform’s terms. GENZA acts as the content provider, not as a payment agent. For in-app purchases on iOS or Android, payments and any refunds are handled by the respective app store under its policies; GENZA will comply with store decisions and may revoke access to refunded items. If purchases are offered on the website, payments are processed by third-party payment providers as shown at checkout; you must comply with their terms, and GENZA does not store your full card data.
Digital content is delivered immediately after payment confirmation. By completing a purchase, you consent to immediate performance and acknowledge that, once access to digital content is granted, all sales are final, except where (i) GENZA fails to provide the purchased entitlement, (ii) a defect is not cured within a reasonable time after you notify support, or (iii) mandatory law or an applicable platform policy requires a refund. As a remedy, GENZA may deliver the missing item, credit your account, or arrange a refund through the original payment channel; the method and timing of any refund depend on the relevant payment intermediary’s procedures. Chargebacks or payment reversals may lead to revocation of related items or entitlements and to account restrictions or suspension to prevent fraud or abuse.
If the Service offers auto-renewing subscriptions, you will be shown the term, price, and renewal cadence before purchase. You can cancel at any time before the next billing period in your account settings or in the relevant app store settings. Fees already paid for the current period are non-refundable unless required by law or by an applicable platform policy. You will receive confirmation of any subscription purchase and renewal in-app or by email where available.
NFTs offered through GENZA are tokens on the TON blockchain. Ownership of a token does not convey ownership of, or commercial rights in, the underlying artwork or content. Unless expressly granted in writing at the time of sale, you receive only a personal, non-exclusive, non-transferable, non-commercial license to display the associated media. Prices and liquidity for NFTs are volatile; GENZA makes no promises about future value or resale. Blockchain transactions are irreversible; you are solely responsible for safeguarding your private keys, using a compatible TON wallet (e.g., via TON Connect), and entering accurate recipient addresses. Network or marketplace outages, delistings, smart-contract changes, or fees (including creator royalties disclosed at or before sale) may affect your ability to view, transfer, or resell NFTs; such factors are outside GENZA’s control. Only TON wallets are supported; attempting to transfer GENZA NFTs to non-supported chains or wallets is prohibited. In-Service display or functionality related to an NFT may be limited, suspended, or removed in accordance with these Terms (for example, in case of violations), without affecting your on-chain ownership of the token.
7. Limitation of Liability and Disclaimer of Warranties
THE SERVICE AND ALL CONTENT, FEATURES, AND DIGITAL GOODS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH NO WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. GENZA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DATA OR CONTENT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU DOWNLOAD OR USE CONTENT AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENZA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, GENZA IS NOT RESPONSIBLE FOR THIRD-PARTY CONTENT, PRODUCTS, SERVICES, OR NETWORKS (INCLUDING TELEGRAM, APP STORES, PAYMENT PROCESSORS, BLOCKCHAIN NETWORKS, WALLETS, OR MARKETPLACES).
GENZA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO GENZA FOR THE SERVICE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER IT AROSE, UNLESS A LONGER PERIOD IS REQUIRED BY MANDATORY LAW.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including for fraud, willful misconduct, or death/personal injury caused by negligence. Your statutory consumer rights, if any and to the extent they cannot be waived, remain unaffected. These disclaimers and limitations apply to the fullest extent permitted by law.
8. Termination of Access: Ban, Account Deletion, Enforcement for Violations
This section outlines the conditions under which a User’s access to the Service may be terminated or restricted, whether at the initiative of the User or the Administration. Termination of access may be temporary (suspension) or permanent (account ban/deletion), depending on the reasons and circumstances.
Termination of access at the User’s initiative: You have the right to stop using the Service at any time. You may delete your user account (through a provided functionality, if available, or by sending a request to GENZA support from your registered email address or via another verified contact method). Deletion of your account will terminate this Agreement with respect to you, except for provisions that by their nature survive account deletion (for example, provisions regarding content rights, disclaimers of liability, and dispute resolution). The handling of your data after account deletion is governed by our Privacy Policy (for instance, personal data will be deleted or anonymized except as required to be retained by law). You understand that deleting your account may result in the irreversible loss of access to all content and digital goods associated with it (including any paid features, in-app items, accumulated achievements, etc., that remain unused), unless otherwise provided by GENZA’s policy. Prior to deleting your account, it is recommended that you utilize any remaining resources you have purchased or contact support to understand the consequences.
Termination of access at the Administration’s initiative (suspension or ban): GENZA has the right to suspend or ban a User’s account, restrict access to the Service (in whole or in part), or delete a User’s account unilaterally in the following cases:
- User’s violation of the Agreement or law: If the User commits a material or repeated breach of the provisions of this Agreement (for example, posting prohibited content, engaging in fraud or hacking, infringing intellectual property rights, etc.), or if it is found that the User violated applicable laws.
- Receipt of justified complaints: If GENZA receives complaints from other users or third parties about the User’s actions that substantiate a violation of the Service’s rules or others’ rights. For example, multiple reports of harassing behavior, spam, or fraudulent activities by the User.
- Request from authorities: If GENZA receives a court order or law enforcement request to block a specific User (for instance, in connection with an investigation of illegal activities).
- Prolonged inactivity of the account: If the User has not been active on the Service for an extremely long period (e.g., more than 12 consecutive months) and does not respond to notifications, GENZA may remove such an account as inactive, after giving prior notice to the User via their provided contact (if feasible).
Consequences of termination of access: During a suspension of access, the User will not be able to log in to the Service or will be barred from certain features; however, this Agreement remains in effect. In the event of account deletion or permanent ban, this Agreement terminates with respect to that User (except for provisions that survive by nature). You understand that upon termination of access, you lose access to all of your content in the Service, except where otherwise provided (for example, if certain content was saved on the blockchain as an NFT, you still own the NFT itself, though in-Service functionality related to it may be disabled). GENZA is not obligated to provide you with copies of your content or data after your account is banned or deleted, except as required by law. If an account is banned or deleted by the Administration, any unused paid services or virtual assets (apart from NFTs in an external wallet) may be forfeited without compensation, provided the ban was due to the User’s culpable violation of the Agreement.
You have the right to appeal a decision to suspend or delete your account by contacting GENZA support. In your appeal, you should provide your account information, a description of the situation, and any arguments supporting your case. The Administration will review the appeal and may, at its discretion, reinstate access, mitigate the sanctions, or uphold the ban as justified. The decision made by the Administration after reviewing an appeal is final. If your account is restored after a suspension, you must strictly comply with the terms of this Agreement thereafter; a repeat violation may result in permanent termination of access without the possibility of further appeal.
On termination for cause, unused virtual items or paid entitlements (other than NFTs held in your external wallet) may be forfeited. You may submit an appeal within 30 days of notice; GENZA will review and may reinstate access at its discretion.
9. Rights to GENZA Content, Licenses, and Intellectual Property
All objects and materials presented in the GENZA Service (with the exception of User Content as defined in Section 5), including but not limited to: software code, design, graphical layout and interfaces, databases, textual and graphic materials, the GENZA brand name, logos, trade dress, as well as any data and content created or provided by the Administration (collectively, GENZA Content), are intellectual property owned by GENZA or by the rightful owners for whom GENZA acts under license or other lawful authority. This content is protected by copyright, trademark laws, patents (where applicable), and other relevant intellectual property laws and international treaties.
By accepting the terms of this Agreement, you acknowledge that no ownership rights to GENZA Content or related intellectual property rights are transferred to you through your use of the Service. GENZA grants you a limited, non-exclusive, non-transferable, revocable license to access and use GENZA Content solely within the functionality of the Service and for your personal, non-commercial purposes. This license is provided to enable you to use the Service as intended (for example, to view pages, create avatars using built-in tools, utilize provided templates and elements, etc.). You are not permitted to use GENZA Content outside the scope of the Service unless you have explicit permission from the rights holder. In particular, and without limitation, you must not: (a) copy, distribute, publicly display, or reproduce any elements of the Service (text, graphics, source code, design, etc.), except for temporary caching during normal use or as expressly allowed by this Agreement; (b) modify, translate, adapt, decompile, reverse engineer, or attempt to extract the source code of the Service’s software; (c) remove, obscure, or alter any copyright, trademark, or other proprietary notices present on the Service; (d) use any elements of GENZA Content to create derivative works or for any commercial purpose (for example, using images or names outside the Service to sell products, unless you have separate permission to do so).
All trademarks, logos, and brand names appearing on the Service are the property of their respective owners. The GENZA name and logo are trademarks (registered or in the process of registration) of the project; their use without permission is prohibited. You may not use the GENZA brand name, logo, domain name, or the names of features or sections of the Service for commercial or public purposes without prior written consent from the Administration. Any attempt to impersonate a representative of GENZA or to use branding elements in a manner that could mislead others about your affiliation with the Administration is also prohibited.
Rights to User Content created by users while using the Service (for example, avatars you create, images you upload) remain with the respective users or other rights holders, as noted in Section 5. However, if such content is created using tools, templates, or elements built into the Service that belong to GENZA, then GENZA’s rights continue to apply to those elements. For instance, if you design a 3D avatar using GENZA’s library of models, you hold the rights to the final avatar image that you have developed, but you do not acquire rights to the underlying 3D models, templates, or software solutions provided by GENZA. GENZA grants you a limited license to use those elements for creating your personal avatar, but does not transfer exclusive rights to them. You may not extract the underlying assets (models, textures, etc.) from the Service and use them outside the Service without permission.
If you provide GENZA with feedback, comments, ideas or suggestions for improvements to the Service (for example, via support channels or forums), you agree that such information is not confidential and may be used freely by the Administration at its discretion. GENZA is granted a non-exclusive, perpetual right to use and incorporate your suggestions or ideas without any compensation to you. Such use may include, for instance, modifying the Service based on your suggestion or implementing a new feature inspired by your input. GENZA appreciates community contributions but is not obligated to implement or review every idea submitted.
You agree to respect the intellectual property rights of GENZA and third parties. If it is discovered that you have infringed these rights (for example, unauthorized copying of Service materials, violating a software license, using someone else’s content without permission), the Administration may take measures as provided in this Agreement (such as account suspension) and may also hold you accountable to the extent permitted by law. If a third party believes their rights are being infringed via the Service (for instance, content that violates their copyright has been posted), they may send a notice to GENZA (for example, a DMCA takedown request or similar under applicable law), and the Administration will review such notice and take appropriate action, including removing the infringing material if the claim is substantiated.
GENZA may seek injunctive or equitable relief to protect its intellectual property or the Service without posting a bond.
10. Changes to Terms, Notifications, and Feedback
Changes to the Terms: GENZA reserves the right to modify or amend this Agreement from time to time. Reasons for changes may include, among others, the development of new Service features, changes in legislation, updates to company business processes or policies. The updated version of the Agreement will take effect from the time it is published by GENZA on the Service. The date of the latest update is indicated at the top of the document for users’ convenience. In the event of material changes to the terms, GENZA will make efforts to inform users of such changes – by posting a prominent notice within the app interface, by sending an email to the address associated with the user’s account, or via a Telegram message (for users of the mini-app). Nevertheless, it is the User’s responsibility to check the current version of the terms. Continued use of the Service after changes become effective constitutes acceptance of the new version of the Agreement. If you do not agree with the revised terms, you should stop using the Service and, if necessary, delete your account.
Notifications and Communication: You agree to receive electronic communications from GENZA related to your use of the Service and the performance of this Agreement. Notifications may be delivered through various methods, including: displaying informational messages on pages of the Service, pop-up windows or banners; sending messages to the email address linked to your account; sending messages via the Telegram messenger through an official GENZA bot or account; push notifications in the mobile app. Such notices may concern, for example, changes to terms, alterations in Service operations, technical updates, maintenance announcements, or warnings of violations. You will be deemed to have received a notice once GENZA has sent or published it, regardless of whether you have actually read it (provided it was sent to the contact information you supplied or posted within the Service interface). You are responsible for keeping your contact email (and, if applicable, your Telegram account contact) up to date and for regularly checking communications from the Service.
GENZA may also send you informational and marketing communications (for example, news about new features or special offers), but such communications will only be sent with your consent where required by applicable laws (such as EU regulations on electronic privacy). You can opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the message or by adjusting your account settings (if such an option is available). Please note, however, that GENZA reserves the right to send you important transactional or service announcements that are not promotional in nature (such as security alerts, changes to terms, or confirmation of actions) even if you have unsubscribed from marketing emails.
Feedback and Support: GENZA welcomes user questions, comments, and suggestions regarding the Service. The following channels are provided to contact the Administration: the support email compliance@genza.io. Additionally, a feedback form or ticket system may be available in the app interface. User inquiries will be reviewed within a reasonable time. When contacting support, you should ideally include information that helps identify your account (for example, the email address linked to your account or your Telegram ID) and a detailed description of your question or issue. GENZA endeavors to respond to inquiries as promptly as possible, but response times may vary depending on support volume and the complexity of the request.
GENZA values its users and strives to provide a high level of service. However, when providing feedback or submitting requests, you should refrain from using offensive language, insults, or knowingly false information. The Administration reserves the right to ignore or not respond to communications that do not contain a substantive question or request (for example, spam) or that violate norms of respectful communication. Constructive user feedback may be utilized to improve the Service, as noted in Section 9. In the event of disputes or misunderstandings during communication with support, both parties will aim to resolve the situation amicably, guided by this Agreement and good faith.
You consent to receive electronic records, notices, and disclosures from GENZA (ESIGN, UETA). Notices are effective when sent to your registered email or delivered in-app.
11. Compliance with Regional Laws
Processing of personal data is governed by our Privacy Policy, which forms part of these Terms. Region-specific rights (e.g., GDPR, CCPA) and cookie practices are described in the Privacy Policy.
12. Contact Information
If you have any questions about this Agreement, the operation of the GENZA Service, or about the processing of your data, please contact us. For general support and inquiries about using the Service, for questions related to privacy and personal data (for example, requests under GDPR or CCPA, or to withdraw consent for processing), please email compliance@genza.io. We strive to respond to all inquiries promptly and to provide the necessary assistance. Additional information may also be available on our website (for instance, in a FAQ or Help section).
The company’s mailing address or other official contact information might be listed on the Service’s website genza.io (for example, in the “Contact Us” section or in the Privacy Policy). We recommend using written communication (email) so that your request and our response are documented. If you are submitting a formal inquiry or complaint, please include as much detail as possible to assist with its review. GENZA values feedback from its users and is committed to transparent and lawful engagement with its community.
13. DMCA Notice & Takedown
GENZA respects intellectual-property rights and responds to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512).
If you believe material on the Service infringes your copyright, send a written notice to compliance@genza.io containing: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its location (URL or other specific information); (iii) your name, postal address, telephone number, and email; (iv) a statement that you have a good-faith belief the challenged use is not authorized by the copyright owner, its agent, or the law; (v) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (vi) your physical or electronic signature.
GENZA implements a repeat-infringer policy and may remove content or terminate accounts in appropriate circumstances. Counter-notices may be submitted pursuant to 17 U.S.C. § 512(g).
14. Export Controls & Sanctions
You represent that you are not located in, and will not use the Service from, any country or territory subject to comprehensive U.S. sanctions, and that you are not a denied or restricted party under U.S. export-control or sanctions regulations. You agree to comply with all applicable export, re-export, and sanctions laws, including the Export Administration Regulations and regulations administered by the U.S. Office of Foreign Assets Control.
15. Dispute Resolution; Governing Law; Class-Action Waiver
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute or claim arising out of or relating to the Service or these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator seated in New Castle County, Delaware, or by video conference at your election. The Federal Arbitration Act governs the interpretation and enforcement of this clause.
YOU AND GENZA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Either party may seek injunctive relief in court to protect intellectual property or confidential information.
16. Force Majeure
GENZA will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including internet or hosting outages, DDoS attacks, power failures, labor disputes, governmental actions, wars, terrorism, pandemics, natural disasters, or blockchain-network incidents.
17. Third-Party Platforms (Apple, Google, Telegram)
The Service may be distributed through third-party platforms. Those platforms are not responsible for the Service or its support. On iOS, Apple is a third-party beneficiary of these Terms and may enforce them. You must comply with all applicable platform terms and policies.
18. Indemnification
You agree to defend, indemnify, and hold harmless GENZA and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your User Content; (ii) your breach of these Terms or any applicable law; or (iii) your use of the Service.
19. Assignment; Entire Agreement; No Waiver; Severability; Survival
GENZA may assign these Terms, in whole or in part, at any time (including in connection with a merger, acquisition, or asset sale). You may not assign or transfer your rights or obligations without GENZA’s prior written consent.
These Terms constitute the entire agreement between you and GENZA regarding the Service. No waiver of any provision is effective unless in writing and signed by GENZA; failure to enforce any provision is not a waiver of future enforcement. If any provision is held unenforceable, the remaining provisions remain in full force, and an enforceable term that most closely reflects the original intent will be substituted.
The following provisions survive termination of the Service or these Terms: User-Content license (as limited), intellectual-property terms, payments and refunds, disclaimers, limitation of liability, indemnification, dispute-resolution clause, export-controls clause, and this survival provision.
This Agreement may be provided in multiple languages. The English version controls in case of any conflict or inconsistency.
